Claims Process Consultant

Infosys; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Job summary

Infosys is seeking a Product Consultant 2 to analyze requirements, document customer needs, and drive product features in the US healthcare domain. You will collaborate with cross-functional teams, participate in architectural discussions, and help design scalable solutions for Medicare Advantage programs.

You will gather requirements, perform market analyses, and support implementation and SOP development.

Qualifications

• Experience with Medicare Advantage and CMS compliance.
• Ability to document customer requirements and translate into tasks for development.
• Familiarity with payer operations and healthcare regulatory controls.

Responsibilities

• Assist in analyzing requirements and technical feasibility for product features.
• Document customer requirements and analyze gathered information for development.
• Conduct market studies to define product requirements and features.
• Participate in competitive analysis and risk assessments.
• Assist in architectural design and evaluation of technology frameworks.
• Support scalability, performance assessments, and integration planning.
• Define product concepts, create prototypes, and structure UX elements.
• Collaborate with cross-functional teams to align with design goals.
• Develop small features and enhancements within the development process.
• Gather customer needs and translate into actionable development tasks.
• Maintain development process documentation and SOPs.
• Conduct customer discussions to identify customization options.
• Support proposals and tailored solutions for customer needs.
• Refine customization documentation and coordinate with teams.
• Develop implementation checklists for integration steps.
• Assist in gathering system specs and setting up tools.
• Coordinate with stakeholders for smooth communication in implementation.
• Participate in production issue analysis and resolution support.
• Maintain SOPs and operational manuals for stability.
• Interact with client stakeholders to resolve issues and provide fixes.
• Draft SOPs, user guides, and workflow docs.
• Maintain accuracy in documentation repositories.
• Keep detailed records of work, learnings, and product behavior during rollouts.
• Participate in knowledge transfer and internal repositories.

Skills

Healthcare domain knowledge

Medicare Advantage experience

CMS audits familiarity

Regulatory compliance understanding

Cross-functional collaboration

Requirements gathering

Customer liaison

Documentation & SOP writing

Problem solving & analytical thinking

Education

Bachelor’s degree or equivalent

Job description

Overview

The Infosys Healthcare unit is dedicated to transforming the healthcare industry by leveraging cutting-edge AI-driven solutions to simplify complexities and enhance patient experiences. We focus on creating connected ecosystems, optimizing operations, and delivering superior care across all touchpoints. Join us to be a part of a team that is at the forefront of healthcare innovation, driving down costs while improving patient outcomes.

Overview

The Infosys Healthcare unit is dedicated to transforming the healthcare industry by leveraging cutting-edge AI-driven solutions to simplify complexities and enhance patient experiences. We focus on creating connected ecosystems, optimizing operations, and delivering superior care across all touchpoints. Join us to be a part of a team that is at the forefront of healthcare innovation, driving down costs while improving patient outcomes.

In the assigned Job Role of Product Consultant 2, your Area Of Responsibility will be as below:

• Assist in analyzing functional and non-functional requirements and technical feasibility of product features to be implemented.
• Document customer requirements and analyze the requirements gathered, ensuring that all relevant information is captured for further development.
• Conduct market study and analysis to enable definition of product requirements and features.
• Actively participate in competitive analysis and risk assessments.
• Assist in creation of architectural designs and structure of the product, while supporting the evaluation of technology frameworks.
• Participate in product scalability and product performance assessments and assist in planning for integration with existing system.
• Identify and define product design concepts, create prototypes and structure user experience elements.
• Collaborate with cross-functional teams to ensure alignment with design goals.
• Participate in the development of small features and enhancements, while contributing to specific tasks within the development process.
• Collaborate with internal stakeholders to gather specific customer needs and translate them into actionable development tasks.
• Maintain documentation of the development process, ensuring alignment with customer expectations.
• Conduct quality checks on development activities, while ensuring defined standards are met.
• Conduct customer discussions to understand their requirements, while identifying customization options.
• Contribute to creation of structured proposals and assist in developing tailored solutions that meet customer needs.
• Refine documentation of the customization processes and co-ordinate with cross-functional teams to ensure alignment.
• Develop implementation checklist to ensure all necessary steps and requirements are addressed during the integration process.
• Assist in gathering system specifications, documenting integration procedures, and supporting the setup of necessary tools and resources.
• Coordinate with stakeholders to facilitate smooth communication throughout the implementation phase.
• Participate in production issue analysis and support resolution processes by logging incidents and validating fixes.
• Maintain SOPs and operational user manual to ensure system stability.
• Interact with client stakeholders when required, to resolve issues, ensuring timely responses and product fixes, along with internal stakeholders.
• Draft SOPs, user guides, and workflow documentation based on team inputs.
• Collaborate with team members to maintain accuracy in documentation repositories.
• Maintain detailed records of work completed, learnings captured, and product behavior observed during rollouts.
• Participate in knowledge transfer sessions and contribute to internal repositories.

Your Contribution To The Team

• Foster a collaborative spirit and demonstrate excellent communication skills with both internal teams and client stakeholders.
• The ability to collaborate in all phases of the product lifecycle, from requirement gathering and architecture through customization and implementation.
• The passion to create user‑centric design and bring hands‑on experience to prototyping, enhancing, and refining features.
• Play a proactive role in testing, troubleshooting, and maintaining product quality and operational stability.
• The ability to coordinate across cross‑functional and client teams to ensure effective product rollouts and solution success.

Required Skill And Experience

• Medicare Advantage Claims and Provider operation, CMS Audits.
• Strong understanding of healthcare payer operations.
• Experience in US healthcare operations, including deep expertise in Medicare Advantage regulations, CMS compliance requirements, and payer operational processes.
• Strong understanding of Claims and Provider operations, including regulatory controls, audit readiness, HIPAA compliance, and BPaaS/SaaS healthcare platforms.
• Demonstrated ability to lead cross-functional teams, work with clients as a primary liaison, and influence stakeholders without direct authority.
• Ability to influence cross functional teams without direct authority.
• Strong analytical and risk-based decision‑making skills.

Preferred Skill And Experience

• Excellent communication, analytical, and problem‑solving skills, with the ability to translate regulatory or contractual requirements into scalable operational processes.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.