Claims Complex Property Adjuster

AAA; Boston (MA); On-site; USD 110,719,000 - 147,454,000; Full time

Benefits offered by this job

Health coverage

401K & Pension

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a Claims Complex Property Adjuster to manage high-complexity homeowner claims and drive resolution in compliance with state and federal laws. You will interpret loss reports, investigate, evaluate coverage and damages, and apply best practices in claims handling.

The role requires strong leadership, advanced communication skills, and experience in negotiations within authority limits across markets. Travel is occasional, with extensive collaboration across departments.

Qualifications

• Bachelor-level education or equivalent experience in claims or insurance.
• Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation.
• Strong leadership, organization and planning abilities.
• Excellent oral and written communication and interpersonal skills.
• License or certification for claims administration in specific states may be required.

Responsibilities

• Identify and obtain statements from insureds, claimants and witnesses, and assess coverage and damages.
• Explain policy coverages and claims process in writing or verbally per regulations.
• Negotiate within settlement authority to resolve first-party claims across markets.
• Mentor and train less experienced Claims staff and support development guidelines.
• May participate in investigations or provide sworn testimony in legal settings.

Skills

Leadership

Oral communication

Written communication

Negotiation

Mentoring

Claims handling

Customer service

Problem solving

Education

Bachelor-equivalent education/experience

Chartered Property Casualty Underwriter

Associate in Claims

State adjuster license (may be required)

Tools

Claims software

Microsoft Office

Job description

Claims Complex Property Adjuster

Job Summary

This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of high complexity. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage and damages evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines.

Job Duties

• Identify and obtain statements from insureds, claimants and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels.
• Communicate and interact with a variety of individuals, including members, insureds, claimants, and vendors, as well as coordinating with internal and external departments. Explain policy coverages, benefits, and claims process verbally and/or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address complex coverage and subrogation issues.
• Evaluate, assess, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit.
• Mentor and assist with the training of less experienced personnel within the Claims promotional/development guidelines and provide coaching in files.
• May attend and participate in legal proceedings. Direct and interact with in-house and outside counsel on litigated files. Provide sworn expert testimony in Courtroom or Deposition settings.
• Prepare comprehensive formal reporting on high-profile claims to senior management.
• Respond quickly to customer needs and problems.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 7-9 years Prior claims handling experience. Required
• 7-9 years Property claims administration experience. Preferred
• Working knowledge of claims administration best practices and procedures.
• Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles required.
• Advanced knowledge of Microsoft Office suite, general computer software and claims software.
• Comprehensive understanding of building and vehicle repair procedures and third-party liability issues.
• Advanced leadership skills among peers required.
• Advanced organization and planning recognition skills required
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.
• Valid Driver’s License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
• Associate in Claims - Insurance Institute of America Preferred
• An insurance/claims adjuster license may be required for claims administration in specific states.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

The starting pay range for this position is $38.64 - $51.46 per hour. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify