Claims Operations Expert

Swiss Re - Schweizerische Rückversicherungs-Gesellschaft; Kansas City (MO); Hybrid; USD 69,000 - 125,000; Full time

Job summary

Join a leading provider of reinsurance and insurance solutions as a Claims Analyst in Kansas City. You will be responsible for managing low severity claims, ensuring compliance, and training teams. This role promotes a hybrid work model, requiring three days in the office. The estimated salary ranges from $69,000 to $125,000, reflecting your experience and qualifications.

Qualifications

• 2-3 years of industry-related experience.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Handle low severity claims promptly and efficiently.
• Train processing teams and provide feedback.
• Communicate with internal and external customers.

Skills

Leadership

Analytical Skills

Organizational Skills

Problem Solving

Communication

Education

College degree

Job description

Handle low severity claims promptly, efficiently, and cost-effectively. Ensure quality and compliance in claim processing. Oversee and train processing teams, assign tasks, and provide feedback. Maintain and update global Standard Operating Procedures for claims processing.

About the Role

• Maintain all required claim handling licenses and manage books of low severity claims.
• Ensure timely and accurate processing of claims documents.
• Manage claims from first advice to settlement effectively.
• Analyze documents for any necessary financial adjustments.
• Review client inquiries about open billing/invoices.
• Communicate with internal and external customers and other insurance companies via telephone, meetings, and written correspondence to obtain specific information needed for claim processing.
• Perform other related duties and handle claims accounts as directed.
• Provide management, support, and guidance to processing teams.
• Monitor and provide understanding for multiple Bordereau processes for current and runoff business.
• Communicate effectively with managers, supervisors, colleagues, and establish strong virtual teams via telephone and computer networks.
• Train other Claims Analysts or Examiners as needed.

About You

• College degree or equivalent work experience
• 2-3 years of industry-related experience
• Leadership, analytical skills, and ability to make and implement decisions
• Process orientation, problem-solving, and training skills
• Organizational skills
• Verbal and written communication skills
• Interpersonal skills and ability to work cross-functionally and virtually within the business
• Ability to work independently, manage multiple priorities, and meet deadlines

This position will be located in our Kansas City, MO office. Our company has a hybrid work model where the expectation is that you will be in the office three days per week.

The estimated base salary range for this position is $69,000 to $125,000. The specific salary offered will consider factors such as job location, role scope, qualifications, experience, education, and employer budget.

At Swiss Re, we consider total compensation, including base pay, incentives, and benefits, when making salary decisions.

About Swiss Re Corporate Solutions

Swiss Re is a leading provider of reinsurance, insurance, and risk transfer solutions, managing risks from natural catastrophes to cybercrime.

Swiss Re Corporate Solutions offers innovative insurance solutions to large and midsized multinational corporations from around the world. Our success depends on an inclusive culture that encourages diverse perspectives and innovative thinking. We promote equal opportunities for all employees, regardless of background or characteristics. We welcome professionals returning to the workforce after a career break and are committed to providing accommodations during recruitment for individuals with disabilities.

Start your career journey with Swiss Re.