Claims Operations Coordinator I

Carolina Casualty (a Berkley Company); Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Carolina Casualty is seeking an Administrative Claims Support professional. The role involves handling first notices of loss, data entry, and coordinating with adjusters and vendors to ensure timely processing of claims.

Ideal candidates have a bachelor’s degree or some college and at least 2 years of experience, with strong Excel and Outlook skills, and a customer-focused mindset. This position offers on-site work in Jacksonville, FL within a reputable insurer.

Qualifications

• Minimum 2+ years of experience in an administrative or claims support role.
• Strong customer service and communication skills are required.
• Proficient in Excel and Outlook; able to manage data and policy/claims information.

Responsibilities

• Provide administrative claims support to internal and external customers.
• Enter loss information and route claims to appropriate adjusters.
• Draft letters, gather documents, and coordinate with vendors and law firms.
• Maintain data, update Excel worksheets, and attach evidence to claim files.
• Serve as first point of contact for inquiries and ensure a positive customer experience.
• Assist adjusters with referrals, correspondence, and payments.
• Handle on-going clerical tasks and support ad hoc projects.

Skills

Experience 2+ years

Customer service

Excel

Outlook

Data entry

Teamwork

Professional demeanor

Education

Bachelor’s Degree or some college

Job description

Carolina Casualty is seeking an Administrative Claims Support professional. The role involves handling first notices of loss, data entry, and coordinating with adjusters and vendors to ensure timely processing of claims.

Ideal candidates have a bachelor’s degree or some college and at least 2 years of experience, with strong Excel and Outlook skills, and a customer-focused mindset. This position offers on-site work in Jacksonville, FL within a reputable insurer.