Claims Manager – Complex Claims Unit

Jobtailor; Arizona; On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a senior claims leader to oversee complex environmental and long-tail liability claims, driving strategic oversight, negotiations, and team development.

You will guide assessment of liability, coverage, damages, and litigation risk while coordinating with outside counsel and internal stakeholders to deliver high-quality, compliant resolutions. A JD or related professional designations plus 7+ years of casualty claim leadership are preferred.

Qualifications

• Bachelor's degree preferred; advanced degree or designation (JD, CPCU, AIC, ARM) a plus.
• Minimum of 7 years of casualty claim experience within a property and casualty claim organization.
• Experience handling environmental, toxic tort, asbestos, sexual molestation, latent bodily injury, or other complex long-tail liability claims.
• Strong understanding of complex insurance coverage issues, occurrence-based liability coverage, allocation, trigger theories, long-tail exposures, bankruptcy trust considerations, and multi-year claim analysis.
• Ability to evaluate liability, coverage, damages, and litigation risks and develop claim resolution strategies.
• Superior negotiation, communication, presentation, and interpersonal skills.
• Prior management experience, including direct leadership, employee development, mentoring, or project leadership.
• Ability to influence and collaborate across business functions and with senior stakeholders.
• Ability to coach technical claim professionals and provide strategic recommendations to management.
• Strong analytical, critical thinking, and decision-making skills.
• Experience managing high‑severity litigation and coordinating with outside counsel, experts, consultants, and stakeholders.
• Ability to prioritize competing demands and manage workload in a fast‑paced environment.
• Commitment to customer service, employee engagement, diversity and inclusion, and continuous improvement.
• Strong technical acumen and proficiency with Microsoft Office and AI-enabled technologies, including Microsoft Copilot.
• Ability to quickly learn and leverage new systems and tools.

Responsibilities

• Demonstrates expertise in managing environmental and long-tail liability claims, with a strong focus on strategic oversight, negotiation, and team leadership.
• Proficient in developing innovative claim resolution strategies while ensuring high-quality customer service and operational excellence.

Skills

Casualty claim experience

Environmental liability claims

Negotiation skills

Team leadership

Microsoft Office proficiency

Education

JD

CPCU

AIC

ARM

Tools

Microsoft Copilot

AI-enabled technologies

Job description

Requirements

• Bachelor's degree preferred; advanced degree or relevant professional designation, including JD, CPCU, AIC, or ARM, are a plus
• Minimum of 7 years of casualty claim experience within a property and casualty claim organization
• Significant experience handling environmental, toxic tort, asbestos, sexual molestation, latent bodily injury, or other complex long-tail liability claims
• Strong understanding of complex insurance coverage issues, occurrence-based liability coverage, allocation, trigger theories, long-tail exposures, bankruptcy trust considerations, and multi-year claim analysis
• Ability to evaluate liability, coverage, damages, and litigation risks and develop claim resolution strategies
• Superior negotiation, communication, presentation, and interpersonal skills
• Prior management experience, including direct leadership, employee development, mentoring, or project leadership
• Ability to influence and collaborate across business functions and with senior stakeholders
• Ability to coach technical claim professionals and provide strategic recommendations to management
• Strong analytical, critical thinking, and decision-making skills
• Experience managing high‑severity litigation and coordinating with outside counsel, experts, consultants, and stakeholders
• Ability to prioritize competing demands and manage workload in a fast‑paced environment
• Commitment to customer service, employee engagement, diversity and inclusion, and continuous improvement
• Strong technical acumen and proficiency with Microsoft Office and AI-enabled technologies, including Microsoft Copilot
• Ability to quickly learn and leverage new systems and tools

Demonstrates expertise in managing complex environmental and long-tail liability claims, with a strong focus on strategic oversight, negotiation, and team leadership. Proficient in developing innovative claim resolution strategies while ensuring high-quality customer service and operational excellence.

Highest-signal resume keywords

• Casualty Claim Experience
• Environmental Liability Claims
• Negotiation Skills
• Team Leadership
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Claim Resolution Strategies
• Litigation Management
• Insurance Coverage Analysis
• Data Analytics
• Financial Performance Monitoring
• Regulatory Compliance
• Risk Assessment
• Multi-Year Claim Analysis
• Asbestos Claims Handling
• Toxic Tort Claims Handling

Soft Skills

• Communication Skills
• Interpersonal Skills
• Critical Thinking
• Decision-Making Skills
• Employee Development

Certifications & Qualifications

• JD
• CPCU
• AIC
• ARM

Industry Keywords

• Long-Tail Liability
• Toxic Tort
• Environmental Claims
• Casualty Insurance
• Claim Performance Metrics

Tools & Technologies

• AI‑Enabled Technologies
• Microsoft Copilot