Claims Manager

Instawork; San Francisco (CA); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Variety of medical, dental, and vision plans

Flexible paid time off

Phone stipend

401K plan

Job summary

Instawork is hiring a Claims Manager based in San Francisco, responsible for overseeing workers’ compensation and liability claims. This role is crucial for managing risk within our Trust & Safety and risk management program.

The ideal candidate will have 5+ years of insurance claims experience, strong organizational skills, and thorough knowledge of insurance laws in the U.S. The base salary for this position ranges from $150,000 to $175,000, including equity options and comprehensive benefits.

Qualifications

• 5+ years in insurance claims adjusting or management, including workers’ compensation.
• Thorough knowledge of insurance lines and laws across the United States.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee, monitor, and investigate insurance claims across all jurisdictions.
• Provide regular updates to senior management on claims activity.
• Analyze claims data to identify trends and areas for improvement.

Skills

5+ years in insurance claims adjusting or management

Impeccably organized

Detailed and process-oriented

Thorough knowledge of insurance laws across the United States

Excellent verbal and written communication

Job description

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI‑powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world‑class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Instawork is hiring a Claims Manager who will be responsible for directly overseeing workers’ compensation, occupational accident, and liability claims within our broader Trust & Safety and risk management program. The Claims Manager will identify, evaluate, and manage risk exposure that could result in human, physical, or financial loss, collaborating closely with Legal, Trust & Safety, and support teams, including external partners, brokers, and insurance representatives. The role will implement new programs, enhance existing ones, and provide recommendations to management regarding rules and procedures.

Who You Are:

• 5+ years in insurance claims adjusting or management, including workers’ compensation, occupational accident, and other injury and property damage claims
• Impeccably organized
• Detailed and process‑oriented
• Thorough knowledge of insurance lines and insurance laws across the United States
• Composed handling high‑priority escalations
• Excellent verbal and written communication
• Ability to analyze, classify, and rate risks, exposures, and loss expectancies
• Marketplace risk experience preferred

What You’ll Do:

• Report, oversee, monitor, and investigate insurance claims across all jurisdictions
• Support Instawork with workers’ compensation and occupational accident claims by running loss control surveys and training for teams involved in the claims reporting process as well as monthly data reporting requirements to carriers
• Partner with insurance carriers to mitigate loss by evaluating and implementing tools, including but not limited to investigators and nurse case managers
• Communicate frequently with internal stakeholders and third parties, including claims adjusters, brokers and other insurance personnel, injured professionals, business partners, doctors, and attorneys
• Participate in monthly claim reviews to steer claims towards resolution
• Maintain organized, accurate records of all claims and supporting documentation
• Provide regular updates to senior management on claims activity
• Analyze claims data to identify trends and areas for improvement
• Develop, implement, and improve scalable processes and training to build a best‑in‑class claims function

Benefits – California Based Applicants Only:

• The base salary range for this position is $150,000 – $175,000. This position is eligible for equity in the form of stock options.
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot – discount program through Lumity

As set forth in Instawork’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.