Claims Manager

MWH Constructors Inc.; Salem (OR); On-site; USD 125,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k) Plan with company matching

Job summary

MWH Constructors Inc. is seeking a Claims Manager to oversee the claims process in Salem, OR. The role is crucial for ensuring timely resolution of claims related to general liability, workers’ compensation, and property damage. The ideal candidate should have a minimum of 5 years’ experience in risk management, a Bachelor's degree, and excellent communication skills. The position offers a salary range of $125,000 - $160,000 and comprehensive health benefits.

Qualifications

• Minimum of 5 years’ experience in construction administration or risk management.
• Strong understanding of liability policies and claims processes.
• Proficiency in MS Suite and project management software.

Responsibilities

• Oversee claims, including general liability and workers’ compensation.
• Investigate claims with project teams, ensuring compliance.
• Develop and implement claims policies to improve efficiencies.
• Coordinate with insurance carriers and legal counsel.
• Maintain claims records and prepare reports for stakeholders.

Skills

Construction insurance knowledge

Claims management

Risk management

Organizational skills

Communication skills

Education

Bachelor's degree in Business Administration, Risk Management, or related field

Tools

MS Suite

Project management software

Job description

About the Role

MWH is seeking a diligent Claims Manager to join our team, with availability to sit in our offices in Broomfield (CO), Phoenix (AZ), Salem (OR), or Plaistow (NH). The Claims Manager is responsible for overseeing and managing the claims process, ensuring timely resolution and compliance with legal and contractual requirements. This role involves coordinating with Legal & Risk, project teams, insurance carriers, legal counsel, and subcontractors with oversight from Director of Risk to mitigate risk, analyze claims, and protect the company’s interests.

As a member of the legal team, the Claims Manager provides critical support in managing liability, ensuring proper documentation, and driving effective resolutions.

Essential Functions

Claims Management and Resolution

• Manage and oversee all claims, including general liability, workers’ compensation, property damage, and subcontractor claims.
• Investigate claims in collaboration with project teams and subcontractors, ensuring thorough documentation and compliance with policies.
• Develop and implement claims policies and procedures to improve efficiency and accuracy.
• Coordinate with insurance carriers, brokers, Legal & Risk, and legal counsel with oversight from the director of Risk to ensure timely and fair resolution of claims.
• Monitor claims progress and provide updates to leadership, highlighting potential risks and trends.
• Analyze claims data to identify trends and recommend strategies to minimize future risks.
• Collaborate with the risk management team to develop and implement policies and procedures that reduce exposure.
• Ensure adherence to any CCIP/OCIP requirements in claims handling.

Collaboration and Communication

• Serve as the primary point of contact for internal teams, subcontractors, and external stakeholders on claims-related matters.
• Work with project managers, Legal & Risk, Director, and legal counsel to interpret contract provisions related to claims and insurance.
• Provide guidance and training to project teams on claims management and documentation best practices.
• Identify opportunities to streamline processes through technology and workflow improvements.
• Collaborate with insurance carriers, brokers, Legal & Risk, Director, and legal teams to manage Return to Work and Light Duty programs, approvals, mediations and appeals.

Documentation and Reporting

• Maintain accurate and detailed claims records, including correspondence, reports, and settlements.
• Prepare regular reports on claims activity, costs, and performance for leadership and stakeholders.
• Ensure compliance with all legal, contractual, and insurance requirements in the claims process.

Basic Qualifications

• Bachelor's degree in Business Administration, Risk Management, Construction Management, or related field preferred; or equivalent combination of experience, skills, and training.
• Minimum of 5 years’ experience in construction administration, risk management, or related roles.
• Experience with CCIP, OCIP, or similar insurance programs preferred.
• Strong understanding of construction insurance, liability policies, and claims processes.
• Excellent organizational skills with keen attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Suite and relevant project management software.

Preferred Qualifications

• Certification in Risk Management or Claims (e.g., CRIS, ARM, CPCU) is a plus.
• Familiarity with construction contracts and subcontractor agreements.
• Experience managing litigation or working closely with outside counsel.

Compensation

• Aniticpated budged salary for this position is $125,000 - $160,000 per year.
• Group health & welfare benefits including options for medical, dental and vision.
• 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate.
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity.
• Paid Time Off Program (includes vacation and personal time).
• Paid Sick and Safe Leave.
• Paid Parental Leave Program.
• 10 Paid Holidays.
• 401(k) Plan (company matching contributions up to 4%).
• Employee Referral Program.

Equal Opportunity Employer, including disabled and veterans.