Claims Manager

foundationriskpartners; Ormond Beach (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

Foundation Risk Partners is seeking a Commercial Lines Claims Manager—remote within EST. This role oversees claim resolutions for property, casualty, and other lines, coordinates strategy discussions with insurers and clients, and ensures accurate reserving and settlements.

You will interact with clients, adjusters, and experts while guiding claims processes and providing timely updates on status and outcomes.

Qualifications

• Property & casualty claims handling experience required.
• 5-7 years in handling 1st and 3rd party P&C claims or agency/brokerage claims advocacy.

Responsibilities

• Oversee and monitor resolution and settlements with financial impact.
• Coordinate reviews with clients and carrier partners; schedule claims strategy discussions.
• Review coverage issues and provide policy interpretation for various lines.
• Monitor carrier investigations and settlements; ensure reserving accuracy.
• Interact with clients, adjusters, experts and internal teams.

Skills

Office proficiency

Organization skills

Verbal/written communication

Problem-solving

Decision making

Client service

Education

P&C license (home state)

High school diploma

Professional designations (AIC/ARM/AINS)

Tools

EPIC AMS360

Adobe Pro

Job description

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Claims Manager to their Foundation Risk Partners team.

Location:

Remote ( must reside in EST time zone)

Job Summary:

The Claims Manager is responsible for the oversight, monitoring, reporting of statuses and facilitation of claim resolutions and settlements that have a direct positive financial or other business impact on the clients. This position coordinates the reporting and advocacy of commercial property & casualty insurance claims. Claims Manager engages in coverage review and analysis; prepares coverage reconsideration requests; coordinates the scheduling of quarterly Claims Strategy Discussions to include the insurer adjusters and/or Claims Account Executive and the insured; maintain client contacts; and analyze available loss data for claims metrics.

Essential Functions:

• Provides effective guidance and client advocacy to the adjustment of claims for property, general liability, workers compensation, professional liability, and other lines of coverage
• Identify potential coverage issues and provide policy interpretation
• Review and develop rebuttal responses to issued Reservation of Rights and Coverage Declinations
• Review of Proof of Losses / Statement of Losses on both Personal Lines and Commercial Lines claims
• Identify claims to be reviewed with clients and carrier partners and coordinate, schedule and oversee meetings scheduled on a predetermined basis
• Monitors the carrier's investigation, evaluation, and settlements of claims
• Review reserving accuracy to ensure they are appropriate for exposure
• Monitors payments on claims, including CAT claims for both Personal Lines and Commercial Lines clients
• Assist internal and external customers by providing claim statuses, analyze settlement offers, review and resolve coverage questions, and collaborate on claims strategy
• Directly monitors select litigated claims, including oversight of defense counsel
• Interact with clients, carrier/TPA adjusters, independent adjusters, public adjusters, experts, and internal team members

Competencies & Qualifications:

• Proficient in Microsoft Office Suite, Adobe Pro, and insurance agency management software (EPIC) (AMS360)
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Proficient level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.

Education & Experience:

• Property & Casualty/or All Lines Adjuster License in home state (required)
• High school diploma or equivalent
• Some college helpful
• Professional Designations (AIC, ARM, AINS) preferred
• 5-7 years' experience in handling 1st and 3rd party property & casualty claims or Agency/Brokerage Claims Advocacy

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!