Claims Manager

WithCoverage; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive salary + equity

Comprehensive benefits

Pre-tax accounts (FSA/HSAs)

401(k) provider

Flexible time off

Job summary

WithCoverage, a modern risk-management company, seeks a Claims Manager to own the end-to-end claims process for a book of commercial accounts. You will report to the Head of Claims and drive intake, carrier reporting, adjuster follow-ups, reserves, and resolution discussions while shaping SOPs and client-facing processes.

In your first 90 days, ensure clean handoffs, complete claim SOPs, and establish trusted client relationships.

Qualifications

• 5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting.
• End-to-end claims management: intake, carrier reporting, adjuster follow-up, reserves, resolution.
• Sound judgment with clear escalation when needed.
• Strong client relationship and trust-building skills.
• Experience running client-facing meetings (kickoffs, claim reviews).
• Ability to build SOPs, reporting workflows, and training materials from scratch.
• Comfortable as a primary contact during urgent/high-stress claims.
• Persistent in pushing carriers, TPAs, and defense counsel toward resolution.
• Turn claims data into insight for renewal positioning and new business.
• Strong communication and organizational skills.

Responsibilities

• Own claims end to end for your accounts: intake, carrier reporting, adjuster follow-up, reserves and resolution discussions.
• Run claims kickoff calls for new clients and monthly reviews for existing ones.
• Develop SOPs, reporting workflows, and training materials to support programs.
• Be the primary contact for clients during urgent or high-stress claims.
• Advance movement with carriers, TPAs, and defense counsel.
• Provide loss analysis, claim history, and renewal insights to growth teams.

Skills

Claims management

Client relations

Communication skills

Meeting facilitation

SOP development

Job description

About WithCoverage:

WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy.

We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed.

Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service.

WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners.

Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy.

Why Join Us:

• Grow Faster - We're scaling quickly, giving you significant opportunities to learn, lead, and shape your career and the company's future.
• Work That Matters - We protect the world's most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers.
• Redefine an Industry - Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI.
• Financial Rewards - We hire the best and invest in you. That means competitive comp, meaningful equity, and excellent benefits. We believe strongly in internal promotion and lay out a plan for everyone's career growth.

About The Role:

As Claims Manager, you’ll own claims for a book of our commercial accounts, reporting to the Head of Claims, Phil Wilusz. You’ll own the full arc: reporting the loss, driving the adjuster, running monthly claim reviews with the client, and knowing when to elevate.

Success depends on sound judgment and building client trust, not just claims mechanics. In your first 90 days, success looks like a clean handoff of your accounts; kickoff calls and claim standard operating procedures completed for each one; and clients reaching out to you first when something goes wrong.

What You’ll Do:

• Own claims end to end for your accounts: intake, carrier reporting, adjuster follow-up, and reserve and resolution discussions
• Run claims kickoff calls for new clients and monthly claim reviews for existing ones
• Build the standard operating procedures, reporting workflows, and employee-facing materials that make those programs actually work
• Be the person clients call when something happens, from a slip and fall to a product recall
• Push carriers, third-party administrators, and defense counsel for movement instead of waiting on them
• Feed claims insight back into new business: loss analysis, claim history, and renewal positioning with the growth team

Who You Are:

• 5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting
• End-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution
• Sound judgment with a clear sense of when to escalates
• Strong client relationship and trust-building skills
• Experience running client-facing meetings (kickoffs, claim reviews)
• Ability to build SOPs, reporting workflows, and training materials from scratch
• Comfortable as a primary contact during urgent or high-stress claims
• Persistent in pushing carriers, TPAs, and defense counsel toward resolution
• Able to turn claims data into insight for renewal positioning and new business
• Strong communication and organizational skills

For candidates based in the United States, the expected pay range for this position at the start of employment is $130,000 - $160,000/year. Actual compensation will be determined based on factors such as market location, job-related skills, experience, and qualifications. This role may also be eligible for additional variable compensation, including quota-based incentives where applicable. WithCoverage offers a comprehensive Total Rewards package for full-time employees, which includes equity grants and a robust suite of benefits.

What We Offer:

• Competitive compensation that includes equity
• Comprehensive benefit plans for medical, dental, vision, life, and disability
• Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
• Human Interest: 401(k) provider
• Time Off: Flexible time off, sick leave, family and medical leave, and major national holidays
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Collaborative, transparent, and fun culture