Claims Handling Expert - Fully Remote | Up To $80/Hr

Mercor; San Francisco (CA); Hybrid; GBP 68,000 - 97,000; Part time

Benefits offered by this job

Onboarding bonus

Job summary

Mercor is seeking a Senior Multiline Claims Examiner for a remote, contract role. The position offers $80/hour and an initial onboarding payment of $800, with an expected commitment of 20–40 hours per week.

Start date is immediate, and the role involves designing realistic claims scenarios, creating analysis and evaluation documents, and coaching AI outputs. Responsibilities include reviewing coverage, guiding investigations, and ensuring accurate, professional communications across multiline

Qualifications

• 2+ years of professional P&C claims handling or examining experience.
• Independently handled claims in at least one area (property, auto, BI, GL, etc.).
• Understand the claim lifecycle from intake to closure.
• Read/apply policy language and escalate when needed.
• Excellent written analysis, balanced judgment, and attention to detail.
• Distinguish ordinary adjudication from complex coverage, litigation, and actuarial work.

Responsibilities

• Design realistic claims scenarios across intake, investigation, negotiation, and closure.
• Create work products: claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications.
• Write 'golden' reference responses at experienced claims-professional quality.
• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness.
• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss.
• Provide written feedback to the research team to improve model behavior.

Skills

P&C claims handling

Claims lifecycle understanding

Policy interpretation

Written communication

Attention to detail

Judgment

Education

AIC/CPCU/SCLA or equivalent

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Senior Multiline Claims Examiner
Type: Contract
Compensation: $80/hour
Location: Remote
Commitment: 20–40 hours/week

Role Responsibilities

• Design realistic claims scenarios involving first notice of loss, coverage verification, investigation, documentation, reserving, damage evaluation, negotiation, settlement, subrogation, salvage, and closure.
• Create work products such as claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications.
• Write "golden" reference responses at experienced claims-professional quality.
• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness.
• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss.
• Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

• 2+ years of professional P&C claims handling, adjusting, or examining experience.
• Independently handled claims in at least one area, such as property, auto physical damage, bodily injury, general liability, commercial casualty, catastrophe, or specialty claims.
• Understand the claim lifecycle from intake and investigation through evaluation, resolution, recovery, and closure.
• Can read and apply policy language to claim facts while recognizing when escalation is required.
• Demonstrate excellent written analysis, balanced judgment, and high attention to detail.
• Can distinguish ordinary claim adjudication from complex coverage, litigation, regulatory, and actuarial work.

Preferred

• AIC, CPCU, SCLA, or comparable insurance designation.
• Multiline or multistate claims experience.
• Catastrophe, represented bodily injury, litigation, subrogation, SIU, or large-loss exposure.
• Experience supervising independent adjusters, experts, vendors, or defense counsel.
• Active or previously held adjuster license.

Start Date

• Immediately; applications reviewed on a rolling basis.

Compensation & Legal

• Hourly contractor
• Paid $800 upon successful completion of onboarding.

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [e-mail]