Claims Handler, Tech E&O and Media Liability

Westfield Specialty Insurance; Berkeley Heights (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Westfield Specialty Insurance is seeking a talented claims professional in Berkeley Heights, NJ to manage a portfolio of Technology Errors & Omissions (E&O) and Media Liability claims. The ideal candidate will have 3–5 years of relevant claims experience, excellent communication skills, and a JD degree is preferred. This role requires collaboration with various stakeholders to ensure effective claim management.

Join our team dedicated to delivering exceptional service and driving favorable outcomes in a diverse and inclusive environment.

Qualifications

• 3-5 years of claims handling experience in Technology E&O and Media Liability.
• Active adjuster licenses strongly preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a portfolio of primary and excess technology E&O and media liability claims.
• Deliver exceptional customer service through professional communication.
• Collaborate with underwriters and brokers to ensure effective claim handling.

Skills

Claims handling experience

Negotiation skills

Analytical skills

Communication skills

Education

Juris Doctor (JD) degree

Job description

Overview

Westfield Specialty Insurance is seeking a talented and motivated claims professional to join our team. In this role, you will proactively investigate and manage a portfolio of primary and excess Technology Errors & Omissions (E&O) and Media Liability claims, delivering exceptional service and driving effective outcomes.

Key Responsibilities

• Manage and resolve a portfolio of primary and excess technology E&O and media liability claims from inception through resolution.
• Handle additional claim types as needed, including first-party cyber and third-party privacy and network security liability claims.
• Deliver exceptional customer service through clear, timely, and professional communication with internal and external stakeholders.
• Collaborate closely with underwriters, actuaries, brokers, insureds, defense counsel, and senior management to ensure effective claim handling and alignment with business objectives.
• Represent the company in mediations and settlement conferences, leveraging strong negotiation and problem-solving skills.
• Identify, analyze, and communicate emerging industry trends and claim developments to support strategic decision-making.
• Ensure full compliance with all applicable statutory regulations and Unfair Claims Practices Acts.

Qualifications

• 3–5 years of claims handling experience in Technology E&O and Media Liability, or relevant legal experience. Candidates with strong Cyber Liability or Professional Liability experience and a demonstrated interest in transitioning into Technology E&O and Media Liability will also be considered.
• Juris Doctor (JD) degree preferred.
• Prior claims leadership or management experience is a plus.
• Active adjuster licenses strongly preferred; willingness and ability to obtain required licenses upon employment.
• Excellent written, verbal, and interpersonal communication skills, with the ability to effectively engage diverse stakeholders.
• Strong analytical, investigative, listening, and negotiation skills.
• Detail-oriented with strong organizational and problem-solving capabilities.
• Collaborative mindset with a genuine desire to contribute to a high-performing team.
• Ability and willingness to travel as needed.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Westfield Specialty is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Equal Opportunity Employer

United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.