Claims Handler, Tech E&O and Media Liability

Westfield Insurance; Berkeley Heights (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Westfield Insurance is seeking a talented claims professional to manage technology E&O and media liability claims in Berkeley Heights, New Jersey. You'll oversee claims from inception to resolution, ensuring customer satisfaction and compliance with regulations.

The ideal candidate has 3-5 years of claims handling experience and preferably a Juris Doctor (JD) degree. Excellent communication and negotiation skills are essential for success in this role.

Qualifications

• 3-5 years of claims handling experience in Technology E&O and Media Liability.
• Prior claims leadership or management experience is a plus.
• Active adjuster licenses strongly preferred.

Responsibilities

• Manage a portfolio of primary and excess technology E&O and media liability claims.
• Deliver exceptional customer service through clear communication.
• Represent the company in mediations and settlement conferences.

Skills

Claims handling experience in Technology E&O and Media Liability

Analytical skills

Negotiation skills

Communication skills

Education

Juris Doctor (JD)

Job description

Westfield Specialty Insurance is seeking a talented and motivated claims professional to join our team. In this role, you will proactively investigate and manage a portfolio of primary and excess Technology Errors & Omissions (E&O) and Media Liability claims, delivering exceptional service and driving effective outcomes.

Key Responsibilities

• Manage and resolve a portfolio of primary and excess technology E&O and media liability claims from inception through resolution.
• Handle additional claim types as needed, including first-party cyber and third-party privacy and network security liability claims.
• Deliver exceptional customer service through clear, timely, and professional communication with internal and external stakeholders.
• Collaborate closely with underwriters, actuaries, brokers, insureds, defense counsel, and senior management to ensure effective claim handling and alignment with business objectives.
• Represent the company in mediations and settlement conferences, leveraging strong negotiation and problem‑solving skills.
• Identify, analyze, and communicate emerging industry trends and claim developments to support strategic decision‑making.
• Ensure full compliance with all applicable statutory regulations and Unfair Claims Practices Acts.

Qualifications

• 3–5 years of claims handling experience in Technology E&O and Media Liability, or relevant legal experience. Candidates with strong Cyber Liability or Professional Liability experience and a demonstrated interest in transitioning into Technology E&O and Media Liability will also be considered.
• Juris Doctor (JD) degree preferred.
• Prior claims leadership or management experience is a plus.
• Active adjuster licenses strongly preferred; willingness and ability to obtain required licenses upon employment.
• Excellent written, verbal, and interpersonal communication skills, with the ability to effectively engage diverse stakeholders.
• Strong analytical, investigative, listening, and negotiation skills.
• Detail-oriented with strong organizational and problem‑solving capabilities.
• Collaborative mindset with a genuine desire to contribute to a high‑performing team.
• Ability and willingness to travel as needed.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Westfield Specialty is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.