Claims Fraud Clinical Analyst (RN)

FedPoint; Newington (NH); Hybrid; USD 72,000 - 97,000; Full time

Benefits offered by this job

401k with match

Bonus opportunity

Paid time off

Health, dental, vision benefits

Parental leave

Tuition reimbursement

Volunteer program

Job summary

FedPoint seeks an experienced RN to join the Claims Risk Management team as a Fraud Clinical Analyst (CFCA). You will review medical records, evaluate claims, and support investigations to prevent fraud, waste, and abuse within long-term care programs.

This role offers collaboration with clinical, claims, compliance, and investigative teams, with a focus on protecting benefit integrity while advancing your clinical expertise. Location: Portsmouth, NH; Schedule: Full-time, Hybrid 2 days in office.

Qualifications

• Current, unrestricted Registered Nurse (RN) license.
• Minimum of 5 years of nursing experience in a variety of healthcare settings.
• Strong knowledge of clinical documentation and healthcare delivery practices.
• Exceptional analytical, investigative, and critical-thinking skills.
• Excellent verbal and written communication abilities.
• Ability to work independently while collaborating effectively across departments.

Responsibilities

• Review and analyze medical records, benefit eligibility assessments, independent medical examinations, and claims documentation.
• Investigate high-risk claims and referrals involving potential fraud, waste, or abuse.
• Conduct clinical reviews to support active investigations and risk assessments.
• Evaluate claimant eligibility, provider utilization, billing patterns, and care plans.
• Collaborate with Care Coordination, Claims, Customer Service, Compliance, and Risk Management teams.
• Communicate professionally with claimants, healthcare providers, attorneys, and internal stakeholders.
• Prepare referrals for Special Investigation Units and forensic investigation teams.
• Identify trends, risks, and opportunities to strengthen fraud prevention efforts.
• Maintain professional licensure and complete required continuing education.

Skills

Analytical skills

Communication skills

Independent work

Cross-functional collaboration

Education

RN license (unrestricted)

Job description

Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.

About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy forour millions of federal and military customersto understand, select, and use their benefits.A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.

Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.

Protect the Integrity of Long-Term Care Benefits

Are you a Registered Nurse who enjoys investigative work, critical thinking, and complex case analysis? Do you have experience reviewing medical records, evaluating claims, and identifying potential risks within healthcare programs?

We are seeking a Claims Fraud Clinical Analyst (CFCA) to join our Claims Risk Management team. In this role, you will leverage your clinical expertise and analytical skills to help detect, prevent, and minimize fraud, waste, and abuse within a long-term care insurance program.

This position offers a unique opportunity for an experienced RN to move beyond direct patient care and play a key role in protecting benefit integrity while collaborating with clinical, claims, compliance, and investigative teams.

What You'll Do

• Review and analyze medical records, benefit eligibility assessments, independent medical examinations, and claims documentation.
• Investigate high-risk claims and referrals involving potential fraud, waste, or abuse.
• Conduct clinical reviews to support active investigations and risk assessments.
• Evaluate claimant eligibility, provider utilization, billing patterns, and care plans.
• Collaborate with Care Coordination, Claims, Customer Service, Compliance, and Risk Management teams.
• Communicate professionally with claimants, healthcare providers, attorneys, and internal stakeholders.
• Prepare referrals for Special Investigation Units and forensic investigation teams.
• Identify trends, risks, and opportunities to strengthen fraud prevention efforts.
• Maintain professional licensure and complete required continuing education.

Qualifications

Required

• Current, unrestricted Registered Nurse (RN) license.
• Minimum of 5 years of nursing experience in a variety of healthcare settings.
• Strong knowledge of clinical documentation and healthcare delivery practices.
• Exceptional analytical, investigative, and critical-thinking skills.
• Excellent verbal and written communication abilities.
• Ability to work independently while collaborating effectively across departments.

Preferred

• Long-term care, home health, or case management experience.
• Experience in claims review or insurance operations.
• Background investigating fraud, waste, or abuse within healthcare environments.
• Knowledge of healthcare regulations, compliance, and risk management practices.
• Certified Fraud Examiner (CFE) credential or willingness to obtain certification.

What Makes You Successful

• Strong attention to detail and investigative mindset.
• Ability to analyze complex medical information and identify potential concerns.
• Sound clinical judgment and decision-making abilities.
• Confidence communicating with diverse stakeholders in challenging situations.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to customer service and professional excellence.

Why Join Us?

This position offers the opportunity to make a meaningful impact by protecting valuable long-term care benefits while applying your clinical expertise in a highly specialized role. If you enjoy solving complex problems, reviewing medical documentation, and contributing to fraud prevention and risk management efforts, we encourage you to apply.

Location: Portsmouth, NH

Schedule: Full-time 40 hours, Hybrid 2 days per week in office

What to Expect on Pay:

The salary range for this role is $71,885 – $97,257 per year. We’ve shared the full range to stay transparent — but most new hires join us between the minimum ($71,885) and the midpoint ($84,571), depending on skills and experience.

Final compensation is based on a mix of factors including qualifications, experience, and education, as well as internal equity and budget considerations.

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.
• Lots of paid time off:3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities.