Claims Examiner - Auto PD

Arch Capital; O’Fallon (MO); Hybrid; USD 62,000 - 96,000; Full time

Benefits offered by this job

Medical plans

Dental, vision and prescription drug

Competitive 401k

PTO 20 days

Paid holidays

Volunteer Time Off

Life and AD&D Insurance

Disability

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Backup Child and Elder Care

Job summary

Arch Capital is seeking a hands-on Auto Claims Examiner - Property Damage to investigate, evaluate and resolve commercial auto claims nationwide, including property damage, salvage, and rentals. You will coordinate inspections, assess liability, and draft coverage positions while mentoring junior staff.

The role demands strong communication, negotiaton and a detail-oriented approach. It offers a hybrid work arrangement with travel up to 10% and a base salary within the posted geographic ranges.

Qualifications

• Exceptional communication, negotiating and interpersonal skills across organizational lines.
• Strong time management and organizational skills.
• Creative thinker who challenges the status quo and contributes ideas.
• Able to participate in strategic discussions and influence outcomes.
• Works well independently and in a team.
• Hands-on experience with Microsoft Excel, PowerPoint and Word.

Responsibilities

• Investigate, evaluate, and resolve commercial auto claims nationwide with inventory of physical damage, salvage, and rental.
• Identify coverage issues, draft coverage position letters, and engage counsel when needed.
• Execute on claims strategies to meet quality, customer service, and operational goals.
• Coordinate vehicle inspections, review estimates, determine total loss, manage rental and salvage, set timelines.
• Document claim information and make decisions per standards and laws.
• Evaluate and handle claim payments; review and approve supplements.
• Mentor less-experienced claims professionals and support claims strategy.
• Travel up to 10% and work in a hybrid model with 3 days in office.

Skills

Communication skills

Time management

Creative thinker

Strategic discussion

Team collaboration

MS Office

Education

Bachelor's degree

Adjuster licensing

1–3 years auto claims

Tools

Excel

PowerPoint

Word

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary

The Auto Claims Examiner - Property Damage is responsible for the investigation, evaluation and resolution of commercial automobile claims involving property damage. You will be Arch's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service. The ideal candidate is customer and technically focused to ensure we're achieving industry best outcomes all while making sure we're delivering on our promise to our customers.

Responsibilities

• Investigate, evaluate, and resolve commercial auto claims nationwide that involve an inventory of physical damage claims, salvage, rental and other related claims.
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis.
• Execute on claims strategies to achieve claims quality, customer service and operational objectives.
• Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage and set clear expectations and timelines.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments.
• Review and determine validity of any supplement requests.
• Serve as a mentor to less-experienced claims professionals.
• Support the strategy and operations of Auto claims.
• Assists in industry analysis and benchmarking studies.
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves.
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims.
• Other duties as assigned.

Experience & Required Skills

• Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
• Strong time management and organizational skills.
• Creative, out of the box thinker who refuses to accept the status quo.
• Ability to take part in active strategic discussions.
• Ability to work well independently and in a team environment.
• Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint and Word.

This role is a hybrid role, 3 days a week in office.

Willing and able to travel 10%.

Education

• Proper adjuster licensing in all applicable states.
• One to three (1‑3) years of working experience at a commercial auto carrier handling material damage claims nationally. Claims experience with Commercial Middle Market Customers a plus.
• Bachelor's degree.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

• For O'Fallon, MO; Alpharetta, GA: $61,900 - $96,165/year
• For Morristown, NJ: $79,900 - $124,085/year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

• Multiple medical plans
• Dental, vision and prescription drug coverage
• Competitive 401k with generous matching
• PTO beginning at 20 days per year
• Up to 12 paid company holidays per year
• 2 paid days of Volunteer Time Offer
• Basic Life and AD&D Insurance
• Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care