Shipping & Receiving Associate

Americold Logistics, LLC. in; Belvidere (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Americold Logistics, LLC. is seeking a Warehouse Associate to manage records for incoming and outgoing shipments. You will coordinate acceptance, delivery, and storage, resolving damages, shortages, and nonconformance with carriers and customers.

Occasional travel may be required for business purposes. The role requires a high school diploma or GED (or 1 year shipping/receiving experience), experience with WMS and MS Office, and solid math and documentation skills.

Qualifications

• High school diploma or GED preferred or minimum 1 year of work experience in shipping and receiving.
• Experience with Warehouse Management Systems and Microsoft Office Suite.
• Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals.
• Experience using calculators, desktop computers, and photocopiers.

Responsibilities

• Coordinate with representatives and carriers to resolve problems such as damages, shortages, and nonconformance to specifications.
• Arrange shipping and delivery of materials and determine appropriate shipping methods based on procedures, routes, and rates.
• Examine shipment contents and verify accuracy against records such as manifests, invoices, or orders.
• Prepare and maintain shipping documents including work orders, bills of lading, and shipping orders.
• Record and report shipment data including weight, charges, space availability, damages, and discrepancies for accounting and recordkeeping.
• Maintain correspondence with customers and document all communications to resolve discrepancies.
• Provide assistance in answering telephones, resolving distribution center issues, and supporting warehouse operations as needed.
• Other essential duties may be applicable and assigned as necessary.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

Work under deadlines

Education

High school diploma or GED preferred

Tools

Warehouse Management System (WMS)

Microsoft Office Suite

Calculator use

Job description

What You'll Do

You will manage records of incoming and outgoing shipments by coordinating product acceptance, delivery, and storage. You will resolve issues related to damages, shortages, and nonconformance, and ensure accurate documentation and communication with carriers and customers. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Coordinate with representatives and carriers to resolve problems such as damages, shortages, and nonconformance to specifications.
• Arrange shipping and delivery of materials and determine appropriate shipping methods based on procedures, routes, and rates.
• Examine shipment contents and verify accuracy against records such as manifests, invoices, or orders.
• Prepare and maintain shipping documents including work orders, bills of lading, and shipping orders.
• Record and report shipment data including weight, charges, space availability, damages, and discrepancies for accounting and recordkeeping.
• Maintain correspondence with customers and document all communications to resolve discrepancies.
• Provide assistance in answering telephones, resolving distribution center issues, and supporting warehouse operations as needed.
• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

• High school diploma or general education degree (GED) preferred or minimum 1 year of work experience in shipping and receiving.
• Experience with Warehouse Management Systems and Microsoft Office Suite.
• Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals.
• Experience using calculators, desktop computers, and photocopiers.

What Could Set You Apart

• Ability to work in a fast-paced, deadline-oriented environment.
• Demonstrated customer service experience in a warehouse or logistics environment.
• Ability to communicate clearly with team members, supervisors, and external partners in both verbal and written formats.
• Attention to detail in processing shipments and documentation.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Ability to manage multiple tasks efficiently.

Physical Requirements

• Depending on specific role, requires frequent standing, walking, sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others, verbally and/or in writing.
• Depending on specific role, may require frequent or occasional exposure to temperatures at or below freezing.
• Depending on specific role, may require ability to mount and dismount material handling equipment and ability to perform fine articulation movements with fingers/hands and/or feet to operate equipment.
• Depending on specific role, may require ability to tolerate heights up to 30 ft. (9 meters) and ability to access elevated products from inside safety cage.
• Requires ability to wear personal protective equipment required for assigned tasks, including working in cold temperatures.
• May require travel by automobile and airplane for business.
• Depending on specific role, ability to lift, carry, position, and/or move objects up to 60 lbs. (27 kg) frequently or occasionally.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.