Claims Examiner

Chubb; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Chubb is seeking a detail-oriented Workers' Compensation claims professional in the United States. You will deliver exemplary service, work with a cross-functional team, and assess expenses and losses on Lost Time claims.

The role emphasizes timely communication, compliant handling, and proactive resolution strategies to advance claims efficiently. Qualified candidates have 3+ years of WC claim handling, a relevant degree or equivalent experience, and an adjuster's license (or ability to obtain

Qualifications

• 3+ years of Workers' Compensation claim handling.
• Bachelor's degree or equivalent experience preferred.
• Adjuster's license required or must be obtained immediately after hire.

Responsibilities

• Deliver superior customer service in interactions with insureds, claimants, agents, underwriters, and others.
• Collaborate with team to achieve goals and objectives.
• Provide accurate expense and loss assessments on Lost Time claims.
• Communicate with internal and external customers about trends and claim activity.
• Demonstrate sound claim handling across investigation, coverage, loss assessment, and case management.
• Establish and execute strategies for early resolutions of assigned claims.
• Identify coverage issues, potential fraud, and subrogation; complete reporting forms.
• Keep files current in diary system; monitor developments and follow up timely.
• Guide and direct team members to manage and resolve claims.

Skills

Customer service

Teamwork

Analytical thinking

Organizational skills

Time management

Communication

Critical thinking

Multitasking

Education

Workers' compensation claim handling

Bachelor's degree or equivalent experience

Adjuster's license

Job description

Responsibilities

• Deliver superior customer service and satisfaction through effective interactions with insureds, claimants, agents, underwriters, and others.
• Contribute to collaborative environment by consistently demonstrating teamwork, high motivation, behavior and effort to achieve goals and objectives.
• Provide accurate and timely expense and loss assessments on Lost Time claims.
• Timely and appropriately communicate with internal and external customers relative to account trends, issues, and claim activity.
• Consistently demonstrate fundamentally sound claim handling by achieving compliance in the areas of investigation, coverage, loss assessment, and case management.
• Ensure the establishment, documentation, and execution of appropriate strategies to bring early resolutions to assigned claims.
• Recognize and properly address coverage issues, potential fraud, and subrogation; follow guidelines and completion of reporting forms.
• Keep all files on a current diary system in order to monitor new developments, follow up on requests, update management and respond to all other diary activities in a timely manner.
• Provide guidance and direction to team members with the ultimate goal of managing and resolving a claim.

Qualifications

• A personal commitment to superior performance that adds value to our company.
• An ability to work effectively with a wide variety of people.
• An aptitude for evaluating, analyzing and interpreting information.
• Excellent organizational skills a must.
• The ability to multi-task along with proven time management and organizational skills.
• An ability to work well in teams.
• Demonstrated critical thinking and decision making ability.
• Excellent verbal and written communication skills.

Education & Experience

• Adjuster's license to handle Workers Compensation claims is required and/or must be obtained immediately after hire date.
• Bachelor's Degree or equivalent experience preferred.
• Minimum of 3 years of Workers Compensation claim handling required.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.