Claims Entry Team Lead

Conduent; Helena (MT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits from day one

Paid time off

Paid training

Career growth opportunities

Inclusive work environment

Job summary

Conduent is hiring a Claims Entry Team Lead in Helena, MT to oversee day-to-day claims entry processing and ensure data accuracy within the system. You will support QA, quality, and performance expectations while guiding junior staff.

The role is onsite with standard hours, offering competitive hourly pay and benefits from day one. Strong attention to detail and communication skills are essential for success in this position.

Qualifications

• High school diploma or GED required.
• Experience with Montana Medicaid and QA scores preferred.
• Ability to communicate clearly and professionally with coworkers, clients, and providers.
• Prior office or administrative experience is required.
• Must pass pre-employment screening and drug test.

Responsibilities

• Lead day-to-day claims entry processing activities.
• Provide guidance to junior team members.
• Suggest improvements with client performance metrics.
• Ensure data accuracy and timely processing of claims.
• Mentor team members to achieve performance goals.

Skills

Leadership

Communication

Attention to detail

Team coordination

Proficiency with Microsoft

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title

Claims Entry Team Lead

Location

Helena, Montana, Onsite

Pay Rate

$18 – 21/hr based on experience

Employment Type

Full-time

Shift Information

Standard work hours are either 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m., Monday through Friday with the possibility of flexible hours.

Job Summary

As the Team Lead of the claims entry team, you will be responsible for overseeing day-to-day claims entry processing activities, ensuring claim information is accurately entered and maintained within the system. This role supports data integrity, timely and accurate claims processing, and adherence to established procedures and performance expectations.

Key Responsibilities

• Acts as a lead, coordinating the work of others, but is not a supervisor
• Provides subject matter guidance to junior team members
• Collaborate with supervisors on key performance measures set by the client
• Tracks/monitors daily and monthly reporting
• Participates in progress improvement without impacting the quality of work
• Ensures quality and volume is met during shifts
• Completes assignments and facilitates the work of others
• Participates in meetings with internal teams and external clients
• Review documents for completeness and accuracy before data entry
• Identify and flag incomplete or incorrect information for follow-up
• Maintain high productivity while meeting quality standards
• Support staffing initiatives, including training and mentoring team members to achieve performance goals
• Follow established procedures and guidelines for claim submissions
• Handle confidential information with integrity and discretion
• Comply with data integrity and security policies
• Works autonomously within established procedures
• Perform other clerical or administrative tasks as needed
• High school diploma or GED required
• Extensive experience working with Montana Medicaid with proven QA scores
• Basic computer skills and familiarity with Microsoft
• Have prior office or administrative experience
• Have an ability to communicate clearly and professionally with co-workers, clients, and providers
• Have attention to detail, grammar, and spelling accuracy skill set

Required Qualifications

• High school diploma or GED required
• Extensive experience working with Montana Medicaid with proven QA scores
• Basic computer skills and familiarity with Microsoft
• Have prior office or administrative experience
• Have an ability to communicate clearly and professionally with co-workers, clients, and providers
• Have attention to detail, grammar, and spelling accuracy skill set
• Be able to successfully pass a pre-employment screening and drug test

Preferred Qualifications

• Experience with claims management systems or HER platforms is preferred
• Knowledge of healthcare or insurance terminology is preferred

What We Offer

• Competitive hourly pay
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

EEO Statement

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation for Applicants

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18-21 per hour which may be below your state's minimum wage. Please take this into consideration when applying.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.