Claims Director, Auto Physical Damage (Remote, US)

Openly; Remote (OR); Remote; USD 154,000 - 184,000; Full time

Job summary

Openly seeks a Claims Director for Auto Physical Damage to revolutionize the claims experience. The role includes leading a new claims team, developing innovative processes, and ensuring regulatory compliance, all while fostering a culture of collaboration and excellence. With a focus on achieving exceptional outcomes, you will shape the future of claims at a groundbreaking insurance company.

Benefits

Remote-First Culture

Comprehensive Medical, Dental, and Vision Plan Offerings

401K Company Contribution

Work-from-home stipend

Annual Professional Development Fund

Be Well Program

Parental Leave

Qualifications

• Minimum of 10 years of experience in property & casualty insurance claims roles.
• At least 4 years leading Auto or Casualty claims teams.
• Strong track record of strategic planning and budget management.

Responsibilities

• Lead design and implementation of new Auto Claims Team.
• Architect claims infrastructure and integrate vendors.
• Manage operational metrics to drive superior claim outcomes.

Skills

Leadership

Analytical Skills

Project Management

Communication

Problem Solving

Education

10+ years in property & casualty insurance claims

Experience leading Auto or Casualty claims teams

Job description

Claims Director, Auto Physical Damage (Remote, US)

(Remote, US)

Why Openly

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

• The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
• The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
• The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.

• Integrity
• Empathy
• Teamwork
• Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We're committed to Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Position Overview: Openly is seeking a Senior Leader to spearhead the design, implementation, and leadership of their new Auto Claims Team. The primary objective is to revolutionize the traditional claims experience for the industry, agents, and policyholders. This role reports to the VP of Claims.

Strategic Responsibility: As a foundational leader, you'll be instrumental in architecting our Auto Physical Damage claims infrastructure from the ground up. This includes selecting and strategically integrating cutting-edge vendors, leveraging innovative technology, developing lean and customer-centric processes, ensuring airtight regulatory compliance, and cultivating a best-in-class internal desk adjustment team. Your impact will be felt across every aspect of the claims lifecycle.

Core Responsibilities:

• Collaborate seamlessly with the Claims Director, Auto Casualty, to ensure consistent claims philosophy, streamlined processes, and a unified policyholder experience across all auto claims.
• Blueprint and build the foundational structure and processes for all Auto Physical Damage claims, setting the standard for efficiency and customer satisfaction.
• Champion and contribute to the evolving operational strategy and vision for the entire Openly Claims organization, actively shaping our future.
• Drive superior claim outcomes by meticulously managing operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
• Partner strategically with Vendor Management and Technology Teams to rigorously evaluate and select best-in-class vendor partners.
• Innovate and implement sophisticated segmentation rules for claim routing, optimizing the intelligent use of technology, personnel, and vendors.
• Collaborate closely with the Data Strategy team to design robust key operational metrics and automated reporting, fostering unparalleled transparency and data-driven decision-making.
• Provide critical policy and claims feedback in collaboration with the Insurance Product team, influencing future product development.
• Be a visible ambassador for Openly at leading claims industry events and forums, sharing our vision and expertise.
• Maintain a keen understanding of emerging industry trends, evolving regulatory landscapes, and breakthrough technological advancements to keep Openly at the forefront.
• Foster a highly collaborative and cross-functional team environment, actively working with underwriting, product, legal, and other departments to ensure a cohesive and customer-centric approach to all claims.

Qualifications:

• Minimum of 10 years of experience in property & casualty insurance claims roles with increasing responsibility and leadership.
• At least 4 years of experience leading Auto or Casualty claims teams with a demonstrated track record of achieving strong operational results.
• A minimum of 4 years of experience leading Auto or Casualty process design teams.
• Proven ability to design, staff, and lead high-performing claims teams.
• Demonstrated passion for leadership, coaching, and talent development.
• Proven track record of strategic planning and budget management.
• Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels.
• Strong analytical and problem-solving abilities.
• Comfortable operating in ambiguous environments and addressing complex business challenges.
• Results-oriented with strong decision-making capabilities.

The target salary range represents the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.

Target Salary Range

$154,800 - $183,825 USD

The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience.

Full Salary Range

$145,125 - $241,875 USD

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
  (Birthing parents may be eligible for additional leave through STD)
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.

We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.

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Will the target salary range ($154,800.00 - $183,825.00) listed in the job description meet your base salary requirements? * Select...

Openly is focused on 'revolutionizing the traditional claims experience.' Can you share a specific instance where you successfully challenged an established process or norm within claims to achieve a significantly better outcome for customers or the business? Detail the problem, your approach, and the quantifiable results. *

Imagine you're 90 days into this role, and you've identified a critical bottleneck in our initial Auto Physical Damage claims process that's impacting customer satisfaction. How would you diagnose the root cause, what immediate actions would you take, and how would you build a long-term solution with cross-functional partners? *

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