Claims Director

Chubb Insurance Hong Kong; Alpharetta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Chubb Insurance Hong Kong seeks a technically focused claims professional to join its Commercial Direct Handle Claims Team. You will manage auto and general liability claims, litigated and non-litigated, under primary and excess policies, with accountability for investigation, coverage determinations, reserving, negotiations, and strategy.

The role requires interaction with insureds, agents, internal partners, and external mediators, arbitrators, and trial teams.

Qualifications

• Experience handling auto and general liability claims.
• Knowledge of coverage issues and claims reserving.
• Ability to negotiate settlements and recommend litigation strategies.

Responsibilities

• Manage an inventory of claims involving moderate severity exposures and coverage issues.
• Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities.
• Evaluate coverage, liability, and damages to determine exposure to insureds and policy.
• Analyze coverage and communicate positions within assigned authority.
• Demonstrate and implement defense, resolution and claim strategies.
• Provide superior customer service to insureds, agents, and internal partners.
• Adhere to Best Practices Guidelines and regulatory requirements.
• Travel to conferences, mediations, and trials as necessary.

Skills

Claim handling

Investigation

Coverage determination

Reserving

Negotiation

Litigation strategy

Job description

This is a role focused on technical claim handling forChubb’s Commercial Direct Handle Claims Team. In this role you will manage auto and general liability claims, both litigated and non-litigated, under both primary and excess policies. This role requires an individual to be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies. This position will require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials.

Responsibilities:

• Manage an inventory of claims involving moderate severity exposures and coverage issues.
• Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities.
• Evaluate coverage, liability, and damages to determine the exposure to the insured and the policy.
• Analyze coverage and communicate coverage positions, as warranted, within assigned authority.
• Demonstrate and implement effective defense, resolution and claim strategies.
• Provide superior customer service to insureds, agents, and internal business partners.
• Adhere to Best Practices Guidelines.
• Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements, including examiner licensing.
• Travels to conferences, mediations, and trials as necessary.