Claims Coordinator, PSA (temp)

Collectors Universe, Inc.; California; On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe, Inc. is seeking a Claims Representative to join our Claims team in Santa Ana. The role centers on guiding customers through the claims process via phone and email, processing payment requests, and maintaining detailed claim records.

You will report to the Claims Manager and work onsite five days a week in Santa Ana. A high school diploma is required, with two+ years of administrative experience preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 2+ years of administrative experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent organization and communication skills, both verbal and written.
• Ability to manage time while prioritizing multiple tasks.
• Exceptional attention to detail and a commitment to producing high-quality work.
• Proficient in Microsoft Word, Excel, and Google Suite.

Responsibilities

• Receive, review, and process payment requests.
• Draft and send settlement/release agreements.
• Accurately maintain insurance logs.
• Maintain detailed and accurate records of claim activities, correspondence, and decisions.
• Provide timely updates on the status of payments.
• Provide exceptional internal customer service by addressing inquiries and concerns.
• Work closely with internal stakeholders to process payment requests for customers.

Skills

Administrative experience

Communication skills

Microsoft Word

Excel

Google Suite

Salesforce (asset)

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Word

Excel

Google Suite

Salesforce

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Claims Representative to join our Collectors Claims team, providing essential assistance to our customers during their times of need. Our team's core responsibility revolves around efficiently handling claims for customers who may have encountered damage or loss of their items during their return journey. In this role, your primary emphasis will be serving as the central liaison for our customers whenever they must navigate the complexities of a claim related to their collectibles. Your key responsibilities will involve guiding customers through the claims process through effective communication via both phone and email. You’ll report to the Claims Manager and work from our Santa Ana office. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Receive, review, and process payment requests.
• Draft and send settlement/release agreements.
• Accurately maintain insurance logs.
• Maintain detailed and accurate records of claim activities, correspondence, and decisions.
• Provide timely updates on the status of payments.
• Provide exceptional internal customer service by addressing inquiries and concerns.
• Work closely with internal stakeholders to process payment requests for customers.

Who You Are:

• High school diploma or equivalent; college degree preferred.
• 2+ years of administrative experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent organization and communication skills, both verbal and written.
• Ability to manage time while prioritizing multiple tasks.
• Exceptional attention to detail and a commitment to producing high-quality work.
• Proficient in Microsoft Word, Excel, and Google Suite Products.
• Knowledge of Salesforce would be an asset.

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Range: The reasonable estimated hourly range for this position is $23.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
• Vacation: All full-time employees are eligible for paid vacation.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities.

Collectors uses e-Verify to validate your ability to work legally in the United States. Candidates must be authorized to work in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact [e-mail].