Customer Relations Specialist I, PSA

Collectors; Jersey City (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We’re looking for a Customer Relations Specialist I to join our PSA Customer Relations team in Jersey City, NJ, onsite.

You’ll handle customer inquiries, collaborate with Operations, and ensure accurate information per department protocols. Ideal candidates have a high school diploma, at least 6 months in customer relations, strong problem solving, excellent communication and

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 6 months of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication and listening abilities.
• Empathetic and patient approach.
• Organized, detail-oriented, and able to work with others.
• Knowledge of Google Workspace and a willingness to learn Salesforce.
• Ability to stay calm and handle multiple tasks.

Responsibilities

• Exercise discretion and sound judgment in customer interactions.
• Collaborate with Operations to resolve customer inquiries.
• Provide accurate information following department protocols.
• Clarify issues and determine best solutions for customers.
• Maintain accounts by processing adjustments.
• Update spreadsheets with incoming orders.
• Escalate unresolved issues to leads or supervisors.

Skills

Customer relations experience

Problem-solving

Communication skills

Listening skills

Empathy

Organizational skills

Interpersonal skills

Emotional control

Willingness to learn

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce familiarity

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed.

We’re looking for a Customer Relations Specialist I to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. You’ll report to the Customer Relations Supervisor and work full-time onsite from our Jersey City, NJ office.

You must be able to work the following schedule: Monday-Friday from 8am-4:30pm

What You’ll Do:

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborates with Operations and other departments to find appropriate solutions for customer responses.
• Provides accurate, valid, and complete information by using the department protocols to our customers.
• Resolving queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintains accounts by processing customer adjustments.
• Continuously updates department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

Who You Are:

• High school diploma or equivalent; college degree preferred
• You will have at least 6 months of relevant customer relations experience
• You will have strong problem-solving skills
• You will have excellent communication skills
• You will have excellent listening skills and an empathetic voice and manner
• Organized, detail oriented, and possess strong interpersonal skills
• Knowledgeable in Google Workspace systems
• Knowledgeable utilizing Salesforce preferred
• Keep emotions under control, remain open to ideas and try new things

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate: The reasonable estimated hourly rate for this position is $20.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
• Vacation: All full-time employees are eligible for paid vacation.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact [e-mail].