Claims Coordinator

Kids for the Future; Goleta (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

Job summary

Kustom in Goleta, CA is seeking a Claims Coordinator to manage intake, lead creation, and coordination for mitigation and reconstruction services. The role involves a variety of administrative tasks, ensuring efficient workflow and cross-department communication.

Responsibilities include data management, lead assignment, and keeping customers informed throughout the estimation process, while collaborating with Business Development and Estimation teams to optimize conversions.

Qualifications

• High school diploma or equivalent is required.
• Experience in a similar administrative role is preferred.
• Strong organizational and multitasking skills are essential.
• Excellent written and verbal communication skills are required.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Manage inbound and outbound phone calls, serving as the initial point of contact for inquiries and facilitating lead generation.
• Enter comprehensive lead details into the DASH system with meticulous attention to accuracy and completion, including customer information, job specifications, loss descriptions, and areas affected.
• Facilitate seamless communication with external parties to ensure precise recording of insurance-related information.
• Efficiently assign leads to appropriate stakeholders, ensuring timely follow-ups and smooth progression through the pipeline.
• Monitor and track compliance tasks, such as contact and inspection dates, to ensure adherence to timelines and regulatory requirements.
• Maintain proactive communication with customers, providing regular updates on project progress and estimation.
• Create and maintain detailed Dash Notes to facilitate internal communication and keep team members informed.

Skills

Strong organizational skills

Multitasking

Excellent communication

Team collaboration

Education

High school diploma or equivalent

Job description

• Base Pay $18.00 - $20.00 / Hour
• Job Category Claims, Coordinator, Administrative
• Employee Type Non-Exempt - FT
• Manage Others No

Description

Position Overview The Claims Coordinator is integral to our team, focusing on the initial intake, lead creation, and coordination of activities related to mitigation and reconstruction services. This role involves a variety of administrative tasks, ensuring efficient workflow and communication between different departments and external parties.

Responsibilities The Claims Coordinator will perform the following duties, along with any additional responsibilities as assigned by management:

Administrative and Data Management:

Manage inbound and outbound phone calls, serving as the initial point of contact for inquiries and facilitating lead generation.

Enter comprehensive lead details into the DASH system with meticulous attention to accuracy and completion. This includes recording customer information, detailed job specifications, loss descriptions, any special instructions, and areas affected.

Facilitate seamless communication with external parties to ensure precise recording of insurance-related information.

Efficiently assign leads to appropriate stakeholders , ensuring timely follow-ups and smooth progression through the pipeline.

Monitor and track compliance tasks, such as contact and inspection dates, to ensure adherence to established timelines and regulatory requirements.

Maintain proactive and transparent communication with customers, providing regular updates on the progress of their projects and the estimation process.

Create and maintain detailed Dash Notes to facilitate internal communication, ensuring all team members are well-informed about lead statuses and job assignments

Collaboration and Stakeholder Engagement:

Collaborate closely with the Business Development and Estimation teams to optimize lead conversion rates.

Coordinate the scheduling of inspections in alignment with customer preferences and project requirements

Facilitate the execution of Performance Authorizations and Construction Agreements, ensuring all necessary documentation is completed accurately and on time.

Act as a liaison between different departments, fostering seamless communication and collaboration to drive efficiency and customer satisfaction.

Qualifications

High school diploma or equivalent.

Experience in a similar role or administrative position is preferred.

Strong organizational and multitasking skills.

Excellent communication skills, both written and verbal.

Ability to work collaboratively in a fast-paced environment.

Basic understanding of the insurance claims process is advantageous .

Attention to detail and the ability to work with minimal supervision.

Skilled in navigating diverse personalities.

Physical Requirements & Work Conditions

Fulfill all standard office activities including prolonged seating, computer entry, filing, lifting, and carrying office supplies.

General office environment exposure.

Moderate noise levels that are typical of an office setting.

#ZR

Requirements

Position Overview The Claims Coordinator is integral to our team, focusing on the initial intake, lead creation, and coordination of activities related to mitigation and reconstruction services. This role involves a variety of administrative tasks, ensuring efficient workflow and communication between different departments and external parties.

Responsibilities The Claims Coordinator will perform the following duties, along with any additional responsibilities as assigned by management:

Administrative and Data Management:

Manage inbound and outbound phone calls, serving as the initial point of contact for inquiries and facilitating lead generation.

Enter comprehensive lead details into the DASH system with meticulous attention to accuracy and completion. This includes recording customer information, detailed job specifications, loss descriptions, any special instructions, and areas affected.

Facilitate seamless communication with external parties to ensure precise recording of insurance-related information.

Efficiently assign leads to appropriate stakeholders , ensuring timely follow-ups and smooth progression through the pipeline.

Monitor and track compliance tasks, such as contact and inspection dates, to ensure adherence to established timelines and regulatory requirements.

Maintain proactive and transparent communication with customers, providing regular updates on the progress of their projects and the estimation process.

Create and maintain detailed Dash Notes to facilitate internal communication, ensuring all team members are well-informed about lead statuses and job assignments

Collaboration and Stakeholder Engagement:

Collaborate closely with the Business Development and Estimation teams to optimize lead conversion rates.

Coordinate the scheduling of inspections in alignment with customer preferences and project requirements.

Facilitate the execution of Performance Authorizations and Construction Agreements, ensuring all necessary documentation is completed accurately and on time.

Act as a liaison between different departments, fostering seamless communication and collaboration to drive efficiency and customer satisfaction.

Qualifications

High school diploma or equivalent.

Experience in a similar role or administrative position is preferred.

Strong organizational and multitasking skills.

Excellent communication skills, both written and verbal.

Ability to work collaboratively in a fast-paced environment.

Basic understanding of the insurance claims process is advantageous .

Attention to detail and the ability to work with minimal supervision.

Skilled in navigating diverse personalities.

Physical Requirements & Work Conditions

Fulfill all standard office activities including prolonged seating, computer entry, filing, lifting, and carrying office supplies.

General office environment exposure.

Moderate noise levels that are typical of an office setting.

Summary

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Why Join Kustom

• A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
• Total Rewards Benefits- Health, dental, vision, 401(k), PTO, and more
• Real Career Growth-Training, mentorship, and advancement opportunities to move into roles across the company