Claims Complex Auto Adjuster

MS ACSC Management Services Inc; Oklahoma; On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Pension

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a Claims Complex Auto Adjuster to handle high-complexity auto claims and support our Auto Claims Operations. The role requires advanced knowledge of coverage, fault assessment, and settlement negotiation within authority.

You will investigate liability, evaluate damages, and coordinate with internal and external teams while maintaining regulatory compliance and high customer service standards.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• 4–6 years claims handling experience preferred.
• Advanced knowledge of claims administration practices and procedures.
• Advanced understanding of vehicle repair processes and fault assessment.
• Subrogation knowledge and negligence concepts required.
• Proficient in Microsoft Office and claims software.
• Strong organization, communication, and interpersonal skills.
• Valid Property and Casualty Insurance license in selling state; adjuster license may be required.

Responsibilities

• Communicate with insureds and claimants to manage claims.
• Verify benefits and coverages; explain claims process in writing or verbally.
• Investigate liability and assess complex coverage issues.
• Obtain statements from insureds, claimants and witnesses.
• Conduct phone investigations to determine liability and damages.
• Evaluate and negotiate settlements within authority for complex claims.
• Apply knowledge of claims tech, property damage and bodily injury evaluations.
• Coordinate with internal and external teams and respond to inquiries.

Skills

Claims handling

Fault assessment

Subrogation

Communication

Typing

Interpersonal skills

Organization

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Claims software

General computer skills

Job description

Claims Complex Auto Adjuster Job Summary

The Claims Complex Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, claims resolution, and negotiation strategies of high-complexity claims in compliance with established company technical and customer service best practices. Under minimal supervision, the adjuster works within specific limits and authority to resolve claims.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
• Recognize and appropriately address complex coverage issues.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Conduct phone investigations to determine liability and damages.
• Provide independent analysis and differentiate between allegations and facts.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party complex claims in multiple markets.
• Demonstrate proficiency with estimates, property, bodily injury, material damage, liability, total loss evaluations, diminished value, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.

Overtime and holiday hours may be required.

Qualifications

Bachelors Equivalent combination of education and experience. Preferred 4-6 years Claims handling experience. Required Advanced knowledge of claims administration best practices and procedures. Advanced understanding of vehicle repair processes and procedures. Advanced in fault assessment, negligence and subrogation principles required. Proficient of Microsoft Office suite, general computer software and claims software. Organization and planning recognition proficiency required. Advanced oral and written communication skills. Advanced interpersonal skills required. Advanced in typing/keyboarding/mousing. Property and Casualty Insurance License, valid in selling state - Issued by State. Preferred May be required to obtain an Adjuster license as applicable in accordance with state law within 60 Days. Preferred Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

The starting pay range for this position is $69,300 - $92,600 annually. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.