Claims Case management

NTT DATA Services; Oregon; Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life and AD&D insurance

Short/Long-term disability

Paid time off

Employee assistance program

401k with company match

Job summary

NTT DATA, Inc. seeks a Claims Case Manager in the United States to manage end-to-end claims processes, communicate updates to claimants, and review medical documents and policy notes. The role emphasizes empathy, accuracy, and collaboration in a remote, home-based setup.

Candidates should have 2+ years in analytical roles reviewing benefits, 2+ years in claims adjudication, and 4+ years evaluating medical records. A high school diploma is required; college degree preferred.

Qualifications

• 2+ years analytical role reviewing medical benefits and claims.
• 2+ years claims adjudication experience in life or supplemental products.
• 4+ years reviewing and assessing medical records.
• Ability to articulate claim requirements clearly.
• Education: minimum high school diploma or GED; college degree preferred.

Responsibilities

• End-to-End Claim Management from intake to final decision.
• Provide frequent status updates to claimants.
• Review medical documents, claim forms, and policy notes.
• Interact with claimants with empathy and attention to detail.
• Collaborate with team members to ensure high-quality service.
• Maintain accurate records and reports throughout the claims process.
• Analyze data to identify trends and root causes.

Skills

Analytical thinking

Attention to detail

Communication skills

Empathy

Team collaboration

Record keeping

Data analysis

Education

High school diploma or GED

College degree preferred

Job description

Job Title

Claims Case Manager

Must live in the Continental United States

Pay for this Role $26hr.

Benefits

• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Key Responsibilities

• End-to-End Claim Management: Handle every aspect of the claim process, from intake to final decision.
• Status Updates: Provide frequent updates to claimants through their preferred communication channels.
• Document Review: Thoroughly review medical documents, claim forms, and policy notes.
• Communication: Interact with claimants with empathy and attention to detail.
• Team Collaboration: Work with team members to ensure high-quality service and resolution of issues.
• Record Keeping: Maintain accurate records and reports throughout the claims process.
• Data Analysis: Compile and analyze data to identify trends and perform root cause analysis.

Basic Qualifications

• Experience:
• 2 years in an analytical role reviewing medical benefits and claims.
• 2 years of claims adjudication experience, preferably in life, and supplemental products (e.g., critical illnesses such as cancer, stroke, heart attack, kidney disease).
• 4 years of experience reviewing and assessing medical records.
• Experience articulating claim requirements clearly and concisely.
• Education: Minimum high school diploma or GED; college degree preferred.

Work Environment

• At least 1 year of experience working from home with proven productivity and quality.
• Designated quiet area for completing calls.

Responsibilities

• Claim Initiation: Gather information and initiate claims through various channels.
• Detailed Logging: Log and update pertinent information throughout the claim lifecycle.
• Omni-Channel Correspondence: Communicate required medical records and claim information via email, mail, and phone.
• Proactive Follow-Up: Follow up on pending claims and assist in gathering required medical records.
• Benefit Calculation: Calculate benefit amounts and process payments through the claims system.
• Multitasking: Manage a caseload of active claims and perform end-to-end steps.
• Attention to Detail: Ensure accuracy and organization in logging, tracking, and reviewing claims. Identify and flag potential fraudulent activities.
• Collaboration: Work with management and team members to address service issues and concerns.
• Empathy: Communicate with claimants with empathy and a willingness to help.

Required Schedule Availability

Required schedule availability for this position is between Monday-Friday 7:00 am to 7:00 pm (Central Time), OT during evenings and Saturdays could also be required based on business need, particularly during the months of Nov - Feb.

Other Requirements

• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
• Must Pass Drug screen.
• Must Pass a background check with Education check and employment verification check.

Any state specific certification related to performing the job duties shall be sponsored by the company and successful completion of the certification program is desired.

Remote Working and Technology Requirements

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
• The workspace must be a permanent, unencumbered location used daily for work.
• Employees must work with minimal distractions that do not interfere with business operations or service delivery.
• Ideally, the workspace is isolated from other household members and used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from the same location consistently unless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet all Remote Workspace and Technology Requirements.
• Notification to NTT DATA Management is required before relocating.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Equal Opportunity Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.