Claims Auto Adjuster - Glass Team

AAA; Costa Mesa (CA); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Health coverage (medical, dental, etc)

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking an entry-level Claims Auto Adjuster - Glass Team in California. You will support auto claims by handling material damage, property damage and liability claims, conducting basic investigations, evaluating coverages and negotiating settlements within defined authority.

Under moderate supervision, you will interact with insureds and claimants, document claims, and coordinate with internal teams.

Qualifications

• Entry-level position; no prior claims experience.
• Must possess knowledge of Microsoft Office and general computer software.
• Strong organizational and planning abilities required.

Responsibilities

• Communicate with insureds and claimants to verify benefits and explain process.
• Conduct investigations to determine liability and damages.
• Evaluate and negotiate settlements within authority for first/third-party claims.
• Coordinate with internal/external departments as needed.
• Respond to customer inquiries promptly.
• Overtime and holiday hours may be required.

Skills

MS Office

Communication

Interpersonal skills

Organization

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

Claims Auto Adjuster - Glass Team

Job Summary

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
• Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• No prior claims experience.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning recognition skills required.
• Oral and written communication skills required.
• Interpersonal skills required.
• Property and Casualty Insurance License, valid in selling state - Issued by State
• May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days

The starting pay range for this position is $25.48 – $28.03 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).