Claims Associate, Claims Express

Plymouth Rock Assurance; Fort Washington (Montgomery County); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

4 weeks paid time off

Health insurance options starting Day

401(k) employer contribution

Professional development resources

Wellness program

Paid family leave options

Tuition reimbursement

Job summary

Plymouth Rock Assurance seeks a Claims Express Associate to join a collaborative team and deliver fast, friendly service to auto insurance customers using streamlined processes. You will support customers in simple claims scenarios and help move cases efficiently.

This role requires strong communication, problem-solving, and comfort with Microsoft Office; prior claims or insurance background is preferred. You’ll assist with appointments, document files, and coordinate with other units to resolve

Qualifications

• 1–3 years in customer service or insurance preferred.
• Analytical and problem-resolution skills.
• Proficiency with Microsoft Word/Excel/Outlook.
• Knowledge of Claims Pro and Image Right preferred.
• Strong customer service techniques and processes.
• Ability to work with minimal supervision and multitask.

Responsibilities

• Handle voice and email communications for active claims in a team setting.
• Review Express channel files against criteria and escalate if needed.
• Assist with vehicle inspection scheduling and rental questions.
• Coordinate dispatch or rescheduling of vehicles to required units.
• Route complaints to the appropriate unit for handling.
• Use ISO/LexisNexis to identify carriers for subrogation when applicable.
• Review police reports and identify potential injuries.
• Process estimates and input payments; ensure letters are sent.

Skills

Analytical skills

Problem solving

Customer service

Microsoft Office

Claims Pro

Image Right

Communication skills

Multitasking

Education

High School Diploma

Tools

Claims Pro

Image Right

Job description

The Claims Express Associate will work in a team environment to deliver world-class service to auto insurance customers using a variety of available automated processes. This is a great opportunity for an eager person who thrives in a fast-paced work environment.

The primary function of the Claims Express Associate is to support customers in basic and simple claims scenarios.

RESPONSIBILITIES

• Work in a team environment managing voice and e-mails from customers with active claims.
• Review files assigned to the Express channel to ensure that the case meets the Express handling criteria. If not, transfer the claim to the Property Damage Unit.
• Assist callers with setting up vehicle inspection appointments, and approving and answering rental questions.
• Dispatch or reschedule vehicles to the field, shop or VET unit when applicable.
• Refer complaints or concerns related to the appraisal to the appropriate unit for handling.
• If applicable, use ISO and Lexis Nexis to identify carriers for subrogation.
• Review and document police reports and identify potential injuries.
• Review estimates and input payments.
• Ensure that the proper compliance letters are sent.
• Assist with processing incoming and outgoing mail.
• Assist with special projects.
• Provide leadership to others through example and sharing of knowledge/skills.
• Perform other duties as assigned.

QUALIFICATIONS

• 1-3 years of customer service or insurance background preferred
• Analytical and problem-resolution skills
• Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, and Internet).
• Working knowledge of Claims Pro and Image Right preferred
• Strong knowledge of customer service techniques and processes
• Ability to perform with minimal supervision
• Excellent interpersonal skills
• Ability to multitask and work under pressure.
• Must possess excellent verbal and written communication skills.
• High School Diploma required

SALARY

The pay range for this position is $40,000 to $45,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.