Claims Assistant - Litigation

Kalepa; Los Angeles (CA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

MSIG USA is hiring a Claims Assistant - Litigation to provide combined operational, administrative, and legal-support services across several claims teams. You will manage claim materials, track dates, research court records, and support counsel with summaries and documentation.

The role requires strong communication, meticulous data handling, and the ability to coordinate with multiple stakeholders while maintaining confidentiality and accuracy in all activities.

Qualifications

• Paralegal certificate, associate degree, bachelor’s degree, or an equivalent combination of education and relevant experience preferred.
• 2+ year of relevant experience in insurance claims, claims operations, legal or paralegal support, litigation support, legal operations, or a comparable administrative environment is preferred.
• Experience supporting Financial Lines, Cyber, professional liability, management liability, Trade Credit & Political Risk, or Environmental claims is a plus.
• Proficiency in Microsoft Office, including Excel, is required.
• Working knowledge of insurance terminology, legal terminology, litigation documentation, or claims-made-and-reported policy concepts is beneficial.

Responsibilities

• Prepare and process acknowledgment letters, wire/ACH and payment-transfer requests, claim setup materials, correspondence, other routine claims administrative items.
• Support counsel assignment, including referrals to panel counsel and tracking assignment status to help ensure counsel is timely appointed.
• Conduct docket, court-record, public-record, and internet research; organize and summarize relevant filings, parties, counsel, case status, and significant dates for review by claims professionals or counsel.
• Research potentially related claims, proceedings, parties, allegations, or fact patterns and prepare clear summaries with supporting source documentation.
• Assist with organizing policy and coverage documents, litigation materials, settlement documentation, counsel correspondence, and payment records.
• Manage trial and mediation calendars, including tracking scheduled dates, deadlines, and related updates, and communicate upcoming events to the appropriate claims professionals.
• Review legal, vendor, and other claim-related bills for required information, accuracy, and consistency with applicable billing guidelines; track review status and route discrepancies or exceptions to the appropriate claims professional.
• Assist with maintaining claim information, diaries, status trackers, and reporting data; prepare recurring and ad hoc reports on claim activity, payments, significant dates, and other requested metrics for review by claims professionals and management.
• Track adjuster and law license CE/CLE requirements and renewals and authorities.
• Coordinate with claims professionals, Claims Operations, coverage counsel, defense counsel, brokers, vendors, and other stakeholders; escalate items requiring legal, coverage, management, or claims-handling judgment.
• Handle confidential claim, legal, financial, and personal information in accordance with company requirements.

Skills

Research

Organization

Attention to detail

Communication

Education

Paralegal certificate / degree

Legal or paralegal experience

Tools

Microsoft Office (Excel)

Claims-management tools

Docket/research platforms

Job description

## Claims Assistant - LitigationApply: Hybrid: IL-Chicago: CA-Los Angeles: NJ-Warren: GA-Atlanta: OH-Cincinnati: Full time: Posted Today: JR-001088MSIG USA continues to grow!**Company Overview:**MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.## Position SummaryThe Claims Assistant – Litigation provides combined operational, administrative, and legal-support services to the Financial Lines and Cyber Claims teams, with additional support for Trade Credit & Political Risk and Environmental claims as business needs require. The role supports claims professionals and counsel through accurate claim administration, document management, bill review, court and docket research, related-claim research, tracking and reporting claim information, and preparation of coverage and litigation information. The position does not independently make legal, coverage, settlement, or claim-handling decisions. ## Key Responsibilities* Prepare and process acknowledgment letters, wire/ACH and payment-transfer requests, claim setup materials, correspondence, other routine claims administrative items.* Support counsel assignment, including referrals to panel counsel and tracking assignment status to help ensure counsel is timely appointed.* Conduct docket, court-record, public-record, and internet research; organize and summarize relevant filings, parties, counsel, case status, and significant dates for review by claims professionals or counsel.* Research potentially related claims, proceedings, parties, allegations, or fact patterns and prepare clear summaries with supporting source documentation.* Assist with organizing policy and coverage documents, litigation materials, settlement documentation, counsel correspondence, and payment records.* Manage trial and mediation calendars, including tracking scheduled dates, deadlines, and related updates, and communicate upcoming events to the appropriate claims professionals.* Review legal, vendor, and other claim-related bills for required information, accuracy, and consistency with applicable billing guidelines; track review status and route discrepancies or exceptions to the appropriate claims professional.* Assist with maintaining claim information, diaries, status trackers, and reporting data; prepare recurring and ad hoc reports on claim activity, payments, significant dates, and other requested metrics for review by claims professionals and management.* Track adjuster and law license CE/CLE requirements and renewals and authorities.* Coordinate with claims professionals, Claims Operations, coverage counsel, defense counsel, brokers, vendors, and other stakeholders; escalate items requiring legal, coverage, management, or claims-handling judgment.* Handle confidential claim, legal, financial, and personal information in accordance with company requirements. ## Qualifications* Paralegal certificate, associate degree, bachelor’s degree, or an equivalent combination of education and relevant experience preferred.* 2+ year of relevant experience in **insurance claims, claims operations, legal or paralegal support, litigation support, legal operations, or a comparable administrative environment is preferred**. Candidates with transferable experience will be considered.* Experience supporting Financial Lines, Cyber, professional liability, management liability, Trade Credit & Political Risk, or Environmental claims is a plus.* Familiarity with claims-management systems, bill-review or invoice-management platforms, docket or court-record research tools, document-management platforms, and reporting tools preferred.* Proficiency in Microsoft Office, including Excel, is required.* Working knowledge of insurance terminology, legal terminology, litigation documentation, or claims-made-and-reported policy concepts is beneficial.## Core Skills* Strong research, organization, and written-summary skills* Excellent attention to detail and data accuracy* Strong claim-data tracking, reporting, and follow-up skills* Ability to manage multiple assignments and follow-up items* Professional communication and stakeholder coordination* Sound judgment regarding confidentiality and escalation* Accountability, adaptability, and consistent follow-through* Ability to work effectively under the direction of claims professionals and counselSalary - $45-$55K