Claims Assistant

Sedgwick; Dublin (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Sedgwick in Dublin, OH is seeking a Claims Assistant to support claims staff and perform essential office tasks across client programs.

You will enter and review claims, process payments, handle correspondence, and help with reports while maintaining strong communication and organizational skills.

Qualifications

• High school diploma or GED required.
• Six months of clerical or customer service experience or equivalent combination of education and experience.

Responsibilities

• Enter and set up new claims in the system.
• Review notes and diaries in the claims system.
• Process payments.
• Handle mail, filing, faxing and photocopying.
• Prepare and send letters, reports, forms.
• Answer calls and provide customer service as needed.
• Produce computer reports as required.
• Support quality program and other duties as assigned.

Skills

Oral & written comms

MS Office

Organization

Teamwork

Performance-oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Claims Assistant

PRIMARY PURPOSE:

To provide support to the claims staff and to perform other office tasks depending on the client program.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Sets up and enters new claims into claims management system.
• Inputs and reviews notes/diaries in claims management system as instructed.
• Processes payments.
• Processes mail; handles filing, faxing and photocopying.
• Reviews, prepares, creates, and/or sends letters, reports, and forms.
• Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
• Other activities/projects as assigned including the preparation and distribution of computer reports.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications

Education & Licensing

High school diploma or GED required.

Experience

Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Strong organizational skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.