Claims Apprentice

Great West Casualty Company; Knoxville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Great West Casualty Company in Knoxville, TN is seeking a Liability Claims Trainee to start a structured, hands-on training track designed to develop future claims professionals through classroom instruction, supervised claim handling, coaching, and job shadowing.

The program progresses from fundamentals to live claims handling, with clear pathways into an Associate Claims Specialist role upon successful completion.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Strong communication and organizational skills.
• Willingness to obtain required adjuster licenses.
• Interest in long-term career growth in claims.

Responsibilities

• Investigate and document liability, bodily injury, and property damage claims.
• Complete coverage reviews and understand liability exposure.
• Communicate professionally with insureds, claimants, attorneys, and agents.
• Document claim activity accurately and in compliance with company standards.
• Participate in claim evaluations, reserving, and settlement discussions.
• Progress from training scenarios to live claim handling with support.

Skills

Communication

Organization

Licensing willingness

Education

Bachelor’s degree or equivalent experience

Job description

Liability Claims Trainee

Associate Claims Specialist Training Track

The Liability Claims Trainee role is an entry-level position designed to prepare individuals for a career as a claims professional through a structured, hands-on training program. Trainees participate in a multi-month development program combining classroom instruction, system training, supervised claim handling, coaching, and job shadowing. Successful completion of the program prepares the trainee to manage liability claims independently.

What You’ll Learn & Do

• Investigate and document liability, bodily injury, and property damage claims
• Complete coverage reviews and understand liability exposure
• Communicate professionally with insureds, claimants, attorneys, and agents
• Document claim activity accurately and in compliance with company standards
• Participate in claim evaluations, reserving, and settlement discussions
• Progress from training scenarios to live claim handling with support

Training Program Overview

• Months 1-3: Claims fundamentals, systems training, written exams
• Months 4-6: Supervised live claim handling with audits and coaching
• Month 7: Job shadowing, final assessment, and graduation to independent handling

Qualifications

• Bachelor’s degree or equivalent experience preferred
• Strong communication and organizational skills
• Willingness to obtain required adjuster licenses
• Interest in long-term career growth in claims

This role provides a clear pathway into an Associate Claims Specialist position upon successful program completion.