Claims and Returns Representative

Fitzgerald Auto Malls; Frederick (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee-owned shares

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

Disability insurance

Job summary

Fitzgerald Auto Mall in Frederick, MD is seeking a Claims and Returns Representative to manage warranty claims and returns with accuracy and efficiency. You will coordinate with wholesale customers, vendors, and dealership personnel to ensure proper eligibility and policy compliance.

The role requires strong attention to detail, solid Excel and Outlook skills, and the ability to multitask in a fast-paced setting. A team-oriented mindset and customer service focus are essential for success.

Qualifications

• Previous automotive parts experience preferred (OEM dealership experience a plus).
• Familiarity with Reynolds & Reynolds dealership management systems is a plus.
• Strong computer skills, including Microsoft Excel and Outlook.
• Excellent attention to detail with strong organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Process OEM parts warranty, claims, and returns accurately and efficiently.
• Coordinate returns with wholesale customers, vendors, and dealership personnel.
• Verify return eligibility and ensure compliance with manufacturer policies.
• Research and resolve discrepancies related to credits, shortages, damaged parts, and shipping errors.
• Maintain accurate records of returns, credits, and claim documentation.
• Follow up on outstanding claims to ensure timely reimbursement.
• Work closely with warehouse, shipping, counter, and management teams.
• Meet daily processing goals while maintaining a high level of accuracy.
• Positive attitude.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

MS Excel/Outlook

Tools

Reynolds & Reynolds

Microsoft Excel

Job description

Description

Hiring Immediately, Claims and Returns Representative. Excellent compensation and benefits.

Fitzgerald Auto Mall is looking to hire a Claims and Returns Representative. Clean, organized and structured work environment.

REQUIREMENTS

• Previous automotive parts experience preferred (OEM dealership experience is a plus).
• Familiarity with dealership management systems (Reynolds & Reynolds) is a plus.
• Strong computer skills, including Microsoft Excel and Outlook.
• Excellent attention to detail with strong organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

BENEFITS - Fitzgerald Auto Mall offers a strong compensation package which includes:

• Competitive salaries, commission, and bonus programs based on experience.
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Family friendly atmosphere and flexible schedule.
• Large client base, shop is full daily.
• Benefits available – Health, Dental, Vison, Paid Time Off.
• Employer paid Life and Disability Insurance.

RESPONSIBILITIES

• Process OEM parts warranty, claims, and returns accurately and efficiently.
• Coordinate returns with wholesale customers, vendors, and dealership personnel.
• Verify return eligibility and ensure compliance with manufacturer policies.
• Research and resolve discrepancies related to credits, shortages, damaged parts, and shipping errors.
• Maintain accurate records of returns, credits, and claim documentation.
• Follow up on outstanding claims to ensure timely reimbursement.
• Work closely with warehouse, shipping, counter, and management teams.
• Meet daily processing goals while maintaining a high level of accuracy.
• positive attitude

Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license. Drug free environment and background checks will be performed.