Claims and Litigation Manager

FHLB Des Moines; Seattle, Northern (WA, KY); Hybrid; USD 108,000 - 153,000; Full time

Job summary

The University of Washington seeks a Claims and Litigation Manager to lead the university's claims program, oversee investigations, and coordinate with third‑party administrators to resolve medical professional liability, general liability, auto, and property claims.

Reporting to the Director of Claim Services, you will negotiate settlements, analyze complex regulations, deliver presentations on claim trends, and mentor staff while ensuring timely communication with stakeholders.

Qualifications

• Bachelor’s degree in business administration or related field.
• Five years of experience with claims and litigation management.
• Excellent written and oral communication skills.
• Ability to analyze complex rules and apply regulations.
• Ability to develop and deliver presentations on claim trends.
• Proficiency with computer systems and databases.
• Strong customer service and negotiation skills.
• Excellent planning, organization, and multi-tasking ability.
• Commitment to continuing education and skill development.

Responsibilities

• Managing claims and lawsuits (80%).
• Perform investigations, including in-person and on-site meetings, interviews and site work.
• Determine appropriate coverage source for entities and individuals named in claims and lawsuits.
• Negotiate settlements within delegated authority; obtaining authority in excess of delegation.
• Work collaboratively on liability claims handled by third party administrator (10%).
• Provide initial direction to third party administrator for each claim and collaborate on the direction of the claim as it progresses.
• Work with third party administrator(s) on meetings with UW stakeholders and indemnitees, investigation techniques, settlement evaluations, negotiations, and UW-specific matters.
• Review and authorize settlement of claims within delegated authority, as appropriate.
• Reporting and communicating on claims and claim trends (7%).
• Communicate with Attorney General’s Office, Human Resources, Special Assistant Attorneys General, UW schools, colleges and divisions, and consulting professionals.
• Make presentations to audiences on claim trends and risk management.
• Identify and recommend policy changes related to liability lessons and trends.
• Report claims to insurers as needed and fulfill their communication requirements.
• Fulfill claims-related safety and regulatory responsibilities and special projects.

Skills

Written and verbal communication

Negotiation skills

Presentation skills

Analytical thinking

Customer service

Planning and organization

Multi-tasking

Education

Bachelor's degree in business administration or related field

Tools

Databases

Computer systems

Job description

About this Opportunity

Job Description Compliance and Risk Services has an outstanding opportunity for a Claims and Litigation Manager to join their team. The Claims and Litigation Manager under the general direction of the Director of Claim Services, manages the University’s claims to achieve optimal outcomes for the University and its clients, balancing indemnity paid and expense incurred. The Claims and Litigation Manager accomplishes his/her mission by regularly sharing pertinent claims information in a meaningful, constructive way to avoid, reduce, and mitigate risk. The Claims and Litigation Manager will manage a variety of claims, including, but not limited to: medical professional liability, employment practices liability, auto liability, general liability, and property claims. Additionally, the Claims and Litigation Manager may work in collaboration with the University's third party administrators and other consultants in the management of claims.

Key Responsibilities

• Managing claims and lawsuits (80%)
• Perform investigations, including in-person and on-site meetings, interviews and site work
• Determine appropriate coverage source for entities and individuals named in claims and lawsuits
• Negotiate settlements within delegated authority; obtaining authority in excess of delegation
• Work collaboratively on liability claims handled by the University’s third party claims administrator (10%)
• Provide initial direction to third party administrator for each claim and collaborate on the direction of the claim as it progresses through optimal resolution
• Work with third party administrator(s) on collaboration and meetings with UW stakeholders and indemnitees, investigation techniques, settlement evaluations, negotiations, and UW-specific matters
• Review and authorize settlement of claims within delegated authority, as appropriate
• Reporting and Communicating on Claims and Claim Trends (7%)
• Communicate with the Attorney General’s Office, Human Resources, Special Assistant Attorneys General, University schools, colleges and divisions, and consulting professionals
• Making presentations to audiences of various sizes on claim trends and risk management
• Identify and recommend policy changes related to liability lessons and trends
• Report claims to insurers as needed on claims and fulfilling their communication and timeliness requirements
• Fulfills claims-related safety and regulatory responsibilities and special projects as assigned (3%)
• Provide information to and support for individual indemnitees against whom a claim or lawsuit has been made/filed
• Provide training and knowledge transfer to others in Claim Services and to other University audiences as appropriate
• Prepare reports to appropriate regulatory agencies including but not limited to CMS for Medicare beneficiaries and the State Disciplinary Boards and the National Practitioner Data Bank as required for medical malpractice claims

Requirements

• Bachelor’s degree in business administration or related field, to include five years of experience with claims and litigation management, which may include: medical professional, general, auto, property, employment practices and/or other claims
• Excellent written and oral communication skills, with the ability to communicate effectively with diverse audiences and make presentations to large groups
• Ability to analyze, interpret, and apply complex rules and regulation toward effective problem solving and claim evaluations
• Ability to develop and deliver presentations conveying claim trends and information
• Ability to effectively and efficiently use computer systems and databases, including detailed data entry
• Demonstrated customer service skills
• Superior negotiation skills
• Strong planning and organization skills and multi-tasking ability
• Demonstrated commitment to continuing education and skill development

Desired

• Public Sector claims experience
• Third party claims administration experience
• Associate in Claims and/or Chartered Property Casualty Underwriter designation(s)

Compensation, Benefits and Position Details

• Pay Range Minimum: $108,000.00 annual
• Pay Range Maximum: $153,000.00 annual
• Other Compensation: -
• Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
• Shift: First Shift (United States of America)
• Temporary or Regular? This is a regular position
• FTE (Full-Time Equivalent): 100.00%
• Union/Bargaining Unit: Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.