Claims Analyst II

Network Health; Menasha (WI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Network Health in Wisconsin is seeking a Claims Analyst II to examine and process paper and electronic claims, deciding to return, pend, deny, or pay claims in line with established policies and procedures.

The role includes adjudicating claims, resolving issues, and processing payments for approved claims, with a focus on accuracy and compliance. A strong knowledge of CPT/ICD codes and COB/subrogation helps ensure timely, precise processing in a hybrid workplace.

Qualifications

• 2-4 years claims processing experience required.
• Knowledge of CPT and ICD-9/ICD-10, medical terminology, COB processing, subrogation.
• Past ACA/Medicaid or similar health plan experience preferred.

Responsibilities

• Adjudicate claims in accordance with policies, Memos, and guidelines.
• Process payments for claims that are approved.
• Review claims for completeness, accuracy, and compliance.
• Identify COB, workers compensation, and subrogation issues and adjudicate accordingly.
• Monitor claims processing errors and make corrections as needed.

Skills

Attention to detail

Claims processing

Policy interpretation

Education

High school diploma or equivalent

Tools

QNXT Claims Workflow

WRAP network

Job description

Claims Analyst II

We are seeking a Claims Analyst II to examine and process paper and electronic claims. In this role, you will determine whether to return, pend, deny, or pay claims in accordance with established policies and procedures.

Key responsibilities of this position include the following:

• Adjudicate claims by following departmental policies, operating memos, and corporate guidelines.
• Resolve claims and related issues in compliance with policy provisions.
• Compare claims applications and provider statements with policy files and other records to ensure completeness and validity.
• Process payments for claims that are approved.

This position plays a vital role in ensuring accurate and efficient claims processing, contributing to the overall success of Network Health.

Location

Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both in our hybrid workplace model.

Hours

1.0 FTE, 40 hours per week between 8am-5pm Monday through Friday.

Check out our 2025 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference.

Job Responsibilities

• Processes Professional and Facility claims for payment in accordance with members Certificate of Coverage, established medical policies and procedures, and plan benefit interpretation while maintaining a high level of confidentiality.
• Reviews claims to ensure compliance with proper billing standards and completeness of information.
• Obtains additional information from appropriate person and/or agency as needed.
• Maintains department quality standards.
• Maintains established department turn-around processing time. Maintain and/or improves individual production rate standards and department quality standards.
• Identifies potential coordination of benefits (COB), Workers Compensation, and Subrogation issues and adjudicates claims accordingly.
• Investigates and resolves pending claims in accordance with established time frames. Identifies claims needing to be pended or suspended. Reviews pending claims timely and denies claims after established time frame is reached without resolution.
• Monitors computerized system for claims processing errors and make corrections and/or adjustments as needed.
• Keeps current on group contracts specifics, provider discounts, percentages and per diems, enrollee certificates and agreements, authorizations and other utilization management policies, etc.
• Reviews home office claims for payment up to $18,000.00.
• Reviews claims for re-pricing. Enters eligible claim data into appropriate WRAP network re-pricing website. Overrides claims allowed amounts to apply internal/external discounts.
• Appropriately documents attributes and memos for pertinent information related to claims payment.
• Processes specialty claims (transplant, URN, COB) to determine appropriate pricing according to external contract.
• Performs other duties and responsibilities as assigned.

Job Requirements

• High school diploma or equivalent preferred.
• 2-4 years claims processing experience required
• Knowledge of current procedural terminology (CPT) and international classification of diseases (ICD-9 and ICD-10). Medical terminology, COB processing, subrogation.
• Past experience using QNXT Claims Workflow a plus
• Prior experience with ACA, Medicaid, or similar health plans preferred.
• Coding experience preferred.

Network Health is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.