Achieve superior claim and member service performance through an integrated process of operational, quality, medical cost, and resource management, meeting and/or exceeding member, plan sponsor, and provider expectations.
Position Summary/Mission
Reviews and adjudicates routine claims in accordance with claim processing guidelines.
Fundamental Components & Physical Requirements include but are not limited to:
- Analyzes and approves routine claims that cannot be auto adjudicated.
- Applies medical necessity guidelines, determines coverage, completes eligibility verification, identifies discrepancies, and applies all cost containment measures to assist in the claim adjudication process.
- Coordinates responses for routine phone inquiries and written correspondence related to claim processing issues.
- Routes and triages complex claims to Senior Claim Benefits Specialist.
- Proofs claim or referral submissions to determine, review, or apply appropriate guidelines, coding, member identification processes, provider selection processes, claim coding, including procedure, diagnosis, and pre-coding requirements.
- May facilitate training when considered a topic subject matter expert.
- Manages claims on desk, route/queues, and ECHS within specified turn-around-time parameters, in accordance with prescribed operational guidelines.
- Utilizes all applicable system functions ensuring accurate and timely claim processing, including Claim Check, reasonable and customary data, and other post-containment tools.
Performance Measures
Background/Experience Desired
Experience in a production environment.
Qualifications
Education and Certification Requirements
High School or GED equivalent.
Additional Information (situational competencies, skills, work location requirements, etc.)
- Ability to maintain accuracy and production standards.
- Analytical skills.
- Technical skills.
- Oral and written communication skills.
- Understanding of medical terminology.
- Attention to detail and accuracy.
Additional Information
All your information will be kept confidential according to EEO guidelines.