Claims advisor

Desjardins; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance including telemedicine

Health and wellness expense reimburse.

Telework equipment

Job summary

Desjardins is seeking a Claims advisor to serve members and clients for all claims, handling both property and auto cases. You will investigate, assess damages, determine settlements and work with diverse parties to secure outcomes aligned with policy terms.

The role emphasizes strong communication, decision quality and interpersonal skills, with a hybrid work setup and competitive compensation including a bonus and benefits.

Qualifications

• College diploma in a related field.
• A minimum of two years of relevant experience.
• Knowledge of French is required.

Responsibilities

• Conduct investigations to assess damage, estimate costs and market value, review reports and determine settlement amounts.
• Settle claims in accordance with policies and contract terms to ensure client satisfaction.
• Work with all parties involved in claims.
• Negotiate agreements with providers.

Skills

Interpersonal Savvy

Decision Quality

Customer Focus

Communication

Tech Savvy

Learning Agility

Education

College diploma in a related field

Job description

As a Claims advisor, you help serve and maintain business relationships with members and clients for all claims.You handle low-complexity property insurance claims and all types of auto insurance claims. You investigate and approve claims in accordance with the organization’s standards and policies. You draw on your sound decision-making skills to solve problems, develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You assist members, clients and practitioners. Interpersonal savvy is therefore essential. More specifically, you will be required to:

• Conduct investigations to assess damage, estimate costs and market value, review reports and other documents, and determine settlement amounts
• Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms to ensure client satisfaction
• Work with all parties involved in claims
• Negotiate agreements with providers.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Advantages apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
  Action oriented, Communicates effectively, Customer Focus, Decision quality, Interpersonal Savvy, Nimble learning, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!