Claims Advisor

Rhodes Risk Advisors; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

A property and casualty brokerage in Atlanta is seeking a Claims Advisor to support the claims function. This role involves managing documentation, communication, and client service, ensuring efficient processing of claims. Ideal candidates should have 3–5 years of relevant experience and excellent communication skills. Commitment to client service is essential for success in this role.

Qualifications

• 3–5+ years of experience in commercial property & casualty claims.
• Strong technical knowledge necessary for various coverages.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Word, Excel, and Outlook.
• Strong communication, negotiation, and advocacy skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Excellent organizational skills; attention to detail.
• High school diploma required; college degree preferred.

Responsibilities

• Provide day-to-day support for property & casualty claims.
• Assist in the review of claims documentation for accuracy.
• Coordinate with carriers for timely claim processing.
• Coordinate with carriers, adjusters, and third-party administrators for timely processing.
• Maintain organized claim files in the agency management system with reports and notes.
• Prepare loss runs, claim status reports, and related documentation for meetings.
• Monitor claim activity and follow up on outstanding items for timely resolution.
• Assist with claims analytics and reporting to identify trends for account teams.
• Participate in workflow improvement and team projects to enhance efficiency.

Skills

Commercial property & casualty claims experience

Technical knowledge of commercial lines coverages

Excellent computer skills

Knowledge of Microsoft Office

Excellent communication skills

Negotiation skills

Organizational skills

Attention to detail

Education

High school diploma

College degree preferred

Tools

Agency automation system

Microsoft Office

Word

Excel

Outlook

Job description

Overview

Description

The Claims Advisor position is responsible for supporting the claims function within the firm, focusing on efficient processing, documentation, and client service. The role works closely with the EVP of Claims to ensure timely communication, accurate recordkeeping, and smooth coordination between clients, carriers, and internal teams. The Claims Advisor delivers high-quality claims advocacy by handling administrative tasks, monitoring claim activity, and providing responsive support to clients and colleagues.

Responsibilities

• Provide day-to-day support in the handling of commercial property & casualty claims, including intake, documentation, settlement negotiation, and claim status tracking.
• Assist in the review of claim notices, coverage documents, and correspondence to ensure accuracy and completeness.
• Serve as a point of contact for routine client inquiries related to claims, escalating complex or urgent matters to the EVP of Claims.
• Coordinate with carriers, adjusters, and third-party administrators to obtain claim updates and ensure timely processing.
• Maintain accurate and organized claim files in the agency management system, ensuring all correspondence, reports, and notes are properly documented.
• Prepare loss runs, claim status reports, and related documentation for client meetings and renewals.
• Monitor claim activity and follow up on outstanding items to help drive timely resolution.
• Assist with claims analytics and reporting to identify trends and provide insight for account teams and clients.
• Participate in workflow improvement initiatives and contribute to team projects that enhance efficiency and client service.

Requirements / Skills

• 3–5+ years of commercial property & casualty claims experience, preferably within a brokerage, carrier, or claims advocacy environment.
• Strong technical knowledge of commercial lines coverages, including property, casualty, and liability.
• Must have excellent computer skills and the ability to learn an agency automation system.
• Knowledge of Microsoft Office products including Word, Excel, and Outlook.
• Excellent communication, negotiation, and advocacy skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Organizational skills required.
• Commitment to exceptional client service and collaborative teamwork.
• High attention to detail essential.
• A high school diploma required; college degree preferred.

Salary

Salary Range: Dependent on Experience

About Rhodes

Rhodes Risk Advisors is a property and casualty brokerage based in Atlanta, Georgia. We focus on delivering client-centric services, implementing insurance programs custom-tailored to fit our clients\' needs, and reducing their total cost of risk. Our goal is to use innovative solutions to help reduce our clients\' overall cost of risk management, improving their bottom-line revenue.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Insurance

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