Claims Administrator I

Sun Life; United States; Remote; USD 34,000 - 39,000; Full time

Benefits offered by this job

Hospital plans

401(k) plan

Life Insurance

Disability coverage

HSA & DCFSA

Employee Assistance Program

Paid time off

Job summary

Sun Life Financial seeks a motivated Short Term Disability Claims professional to manage routine claims, determine benefits, and deliver superior service to clients and claimants. Work independently and with teammates to adjudicate timely, accurate outcomes.

This six‑month remote contract via Allegis Global Solutions requires strong math, careful documentation, and the ability to interpret contracts and medical terminology.

Qualifications

• 1+ years of customer service or financial services experience required.
• Claims management experience is a strong asset.
• Associate or Bachelor's degree preferred.

Responsibilities

• Review and make final determinations on benefit approvals or denials for routine short term disability claims.
• Approve payment of claims within established limits using guidelines where appropriate.
• Review duration guidelines from Clinical and Vocational resources to determine claim disposition.
• Document Strategy Assessments to ensure timely adjudication.
• Interpret contracts to ensure fair claims practices per laws and procedures.
• Obtain backup documentation and communicate with employers, claimants, physicians, attorneys, and others.
• Support other claims staff and assist with special projects as needed.
• Maintain regular, reliable attendance on a full-time basis.

Skills

Mathematical skills

Decision making

Legal/medical terminology

Organizational skills

Written communication

Verbal communication

Client service focus

Analytical skills

Team collaboration

Confidential information handling

Attention to detail

MS Office (Outlook/Word/Excel)

Adaptability to computer applications

Education

Associate or Bachelor's degree

Tools

MS Office

Outlook

Word

Excel

Job description

Please note that this is a contract role to provide services to Sun Life Financial (“Sun Life”) as an employee of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Sun Life.

Sun Life recognizes the unique talent which contingent workers bring to its organization. As an employee of AGS, you will have access to opportunities to provide services to Sun Life and contribute to Sun Life’s Purpose of helping Clients achieve lifetime financial security and live healthier lives. Sun Life’s values shape how we work: caring, authentic, bold, inspiring, and impactful. As a contingent worker at Sun Life, you’ll work alongside passionate colleagues and empowering leaders who will support your growth and celebrate your contributions. Bring your unique expertise to an innovative, flexible, and collaborative organization, where you’ll drive meaningful change.

Job Summary

We are looking for a motivated and detail-oriented professional to join our dynamic Short Term Disability claims team. In this role, you will be responsible for managing routine disability claims, making benefit determinations, and delivering superior service to clients and claimants. Working both autonomously and collaboratively, you will play a vital role in ensuring that claims are adjudicated in a timely, accurate, and fair manner — making a meaningful difference in the lives of individuals and families during some of their most challenging moments.

Responsibilities

• Review and make final determinations on benefit approvals or denials for routine short term disability claims
• Approve payment of claims within established limits utilizing Advance Pay and Close guidelines where appropriate
• Review duration guidelines and recommendations from Clinical and Vocational resources to determine proper claim disposition
• Document and act on Strategy Assessments to ensure timely, accurate, and efficient adjudication
• Interpret contracts and ensure consistent, fair claims practices in adherence with applicable laws, regulations, and procedures
• Obtain backup documentation to substantiate disability claims and communicate with employers, claimants, physicians, attorneys, and other resources
• Provide support to other Claims staff and assist with special projects or assignments as business needs arise
• Maintain regular, reliable, and predictable attendance on a full-time basis

Skills

• Strong mathematical skills for calculations and claim payments
• Sound judgment and decision-making skills to adjudicate claims in accordance with policy provisions
• Proven ability to comprehend and interpret legal and medical terminology
• Excellent organizational skills with the ability to effectively multi-task
• Strong written and verbal communication skills for interaction with internal and external contacts
• Client service focus with a solution-oriented mindset
• Effective analytical and problem-solving skills
• Ability to thrive in a fast-paced and demanding environment
• Skilled at working autonomously while also contributing effectively within a team
• Strong interpersonal skills with demonstrated ability to handle highly confidential information
• High level of accuracy and attention to detail with the ability to meet deadlines
• Proficiency in MS Office applications including Outlook, Word, and Excel
• Ability to learn and adapt to various computer applications

Experience

• 1+ years of customer service or financial services experience required
• Claims management experience is a strong asset

Qualifications

• Associate or Bachelor's degree is preferred

This is a remarkable opportunity to join a collaborative and high-performing team where your contributions directly impact the well-being of clients and claimants around the world. With the flexibility of a remote work environment, access to knowledgeable colleagues, and a culture that champions growth and empowerment, you will have every resource you need to build a rewarding career and truly make life brighter for those who depend on us.

• Location: 1 Sun Life Park Wellesley Hills Massachusetts 02481-5615
• Work Arrangement: Remote – open to anyone in U.S. as long as they can work EST hours.
• Duration: 6 months
• Pay Range*: $25 - $28 Per Hour
• Weekly Schedule: 40 hours
• Job Status: Non-Exempt
• Application Deadline: 10/14/2026

This role is eligible for the following benefits:

• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Existing Vacancy: This posting is for an available position.

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email [e-mail]. This inbox is monitored solely for accommodation requests.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.