Assistant General Manager

Wawa, Inc; Florida; On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + match

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. in Florida is seeking a Customer Service Supervisor to ensure every customer leaves satisfied by gathering feedback and solving problems, while maintaining a friendly store experience.

You will train Customer Service Associates to meet Wawa’s safety, quality and operational standards, support hiring, onboarding, coaching, recognizing and motivating the team, and coordinate daily tasks to keep operations running smoothly. This role offers competitive hourly pay and growth opportunities.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience in food service or retail is a plus.
• Strong background in store operations, including staffing, training, performance management, scheduling, and expense control.
• Excellent communication, relationship building and interpersonal skills.
• Hourly range is $25.30 - $34.10 and monthly bonus incentives may apply.

Responsibilities

• Gather feedback from customers to solve problems and ensure satisfaction.
• Train Customer Service Associates to meet safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance, review reports, manage shrink, and identify opportunities for improvement.
• Collaborate with peers to develop action plans that drive results.

Skills

Leadership experience

Communication skills

Scheduling

Customer service

Education

High School Diploma or GED

Job description

What You’ll Do:

Ensure every customer leaves satisfied by gathering feedback, solving problems. and maintain a smooth and friendly Wawa experience. Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’ safety, quality and operational standards. Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day. Coordinate schedules and daily tasks to keep operations running efficiently. Monitor store performance—review reports, manage shrink, and identify opportunities for improvement. Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Benefits:

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications:

High School Diploma or GED equivalent Flexible availability to work various shifts, including weekends, and holidays, to meet business needs Proven leadership experience, ideally in food service or retail environments is a plus Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control Ability to implement change and drive results through effective execution Excellent communication, relationship building and interpersonal skills The hourly range for this position is $25.30 - $34.10 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity. Corporate or Wawa Beverage Company (WBC) Opportunities: Please select a job category and filter accordingly. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships. We have benefits that fuel well-being, including:

• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• 401(k) Plan
• Medical/Dental/Prescription Coverage
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance & Wellness Programs
• Employee Credit Union
• Paid Time Off
• Employee Resource Groups *eligibility requirements may apply

For Technical Issues regarding your application please email: [e-mail].