Claims Administrative Supervisor

Jobtailor; Fresno (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Jobtailor in Fresno, CA seeks an experienced supervisor to manage Claims Assistants and ensure efficient clerical workflows. The role focuses on setting expectations, coaching staff, and aligning activities with corporate goals.

You will lead training, evaluate performance, and drive process improvements in workers’ compensation workflows while coordinating with Claims leadership to support business objectives.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree or equivalent business experience required.
• 3+ years of experience handling Workers’ Compensation clerical duties.
• Prior supervisory experience or 3 years’ work experience in technical workers’ compensation processes.
• Experience with a medical background, preferably utilization review in CA and out-of-state jurisdictions preferred.
• Excellent verbal and written communication skills.
• Ability to travel to various offices and establish rapport with staff.
• Strong time management and organizational skills.

Responsibilities

• Oversee day‑to‑day operation and coordination of Claims Assistants.
• Ensure timely workflow and prioritization of clerical tasks and diary management; train or match task complexity to staff capabilities.
• Manage Coming Full Circle process for each direct report including setting expectations and mid/year and year-end reviews.
• Ensure staff understand expectations aligned with Claims function goals and corporate priorities.
• Provide training, process management, and quality oversight.
• Support claims assistants with training needs and performance standards compliance.
• Assist Claims branch with hiring, promotions, and disciplinary actions when needed.
• Train new Claims administration staff on day‑to‑day role and accountabilities.
• Create and sustain an environment that motivates team to achieve results.
• Collaborate with Claims and corporate leadership to align staff contributions with objectives.
• Perform other duties and projects as assigned.
• Model superior customer service for internal and external partners.
• Provide coaching and feedback to clerical team members and maintain needed skills.
• Identify and implement process improvements and system changes with technology leadership.

Skills

Supervisory experience

Staff coaching

Team leadership

Time management

Communication skills

Process improvement

Education

Bachelor’s degree or equivalent

Job description

Responsibilities

• Oversee day‑to‑day operation and coordination of Claims Assistants.
• Ensure timely workflow and prioritization of clerical tasks, management of diary, and the appropriate training or matching of task complexity to staff capabilities.
• Manage the Coming Full Circle process for each direct report – complete Setting Expectations, mid‑year check‑in, and year‑end review process timely.
• Ensure that direct reports have clear understanding of expectations around behaviors and results and that those are in alignment with goals and expectations of the larger Claims function.
• Provide Zen Care training, technical administration, process management, and quality oversight.
• Support Claim Assistant goals, evaluate training needs, and ensure compliance with performance standards.
• Assist Claims branch with hiring, promotions, and disciplinary actions if necessary for Claim Assistants.
• Train new Claims administration staff on day‑to‑day role and accountabilities.
• Create and sustain an environment that motivates team members to achieve desired results.
• Work closely with Claims leadership and corporate leadership to ensure support staff understands how they contribute to corporate objectives and execute on their objectives.
• Perform other duties and projects as assigned.
• Model and maintain superior customer service practices for internal and external partners in line with Zenith value proposition and success profile at superior level.
• Provide coaching and feedback to clerical team members; ensure appropriate skills and knowledge exist.
• Understand, identify and implement process improvement strategies to include assistance with system changes and/or enhancements.
• Work closely with technology leaders to implement better efficiencies.
• Assist in bridging new technologies for Claims developed by our leaders in technology and business process improvement.
• Maintain updated job description, day‑to‑day accountabilities, and setting expectations documents for Claims Assistants.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s Degree or equivalent business experience required.
• 3+ years of previous experience handling/managing Workers’ Compensation clerical and administrative duties required.
• Prior supervisory experience or 3 years’ work experience demonstrating expert‑level knowledge of technical workers’ compensation processes and support staff functions.
• Experience with a medical background, preferably utilization review in California and out‑of‑state jurisdictions strongly preferred.
• Excellent verbal and written communication skills necessary.
• Ability to work independently, travel to various offices, and establish rapport quickly with all staff.
• Work experience demonstrating effective time management, organizational, and collaborative skills a must.