Claims Adjuster, Trucking BI

Reserv; United States; À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Generous health insurance

401(k) retirement plan with employer 1

Generous PTO policy

Family leave policy

Work from anywhere

Résumé du poste

Reserv is seeking a Commercial Transportation Resolution Specialist who communicates with customers by phone, educates them on the claims process, and manages an inventory of commercial trucking claims. The role emphasizes empathy, urgency, and collaborative problem solving to achieve quick, fair resolutions.

The ideal candidate has a state license, a minimum of 5 years in interstate trucking claims, and willingness to travel for clients.

Qualifications

• Bachelor’s degree required; lack of one ok if other qualifications are met.
• Active adjuster license in designated home state or home state.
• Minimum 5 years of experience in commercial transportation (interstate trucking) claims adjusting.
• Experience in third‑party bodily injury, UM/UIM bodily injury, and litigation preferred.

Responsabilités

• Provide prompt, courteous customer service to policyholders and claimants via calls, texts, or emails.
• Gather information to initiate claims and explain policy coverage and claims process.
• Manage an inventory of claims and establish reserves, adjusting as needed.
• Coordinate with APD team on handling property damage claims.
• Identify subrogation/recovery and salvage opportunities and total loss scenarios.
• Ensure compliance with state regulations, policy provisions, and SOPs.
• Negotiate settlements within approved authority and document outcomes.
• Contribute to guidelines, best practices, and process improvements.
• Guide external investigators and defense counsel to move files toward quick resolutions.
• Engage in learning to stay current on claims statutes and policy changes.

Connaissances

Insurance adjuster license

Commercial transportation claims

Strong communication

Negotiation skills

Travel readiness

Formation

Bachelor’s degree

Description du poste

About the role

• We are seeking highly organized and customer-focused Commercial Transportation Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome. This role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be commercial transportation (interstate trucking) related.

The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome.

Resolution Specialists are:

• Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.
• Passionate specialists who care about the customer and their experience.
• Empathetic. Exercises empathy and patience towards everyone interacted with.
• Sense of urgency - AT ALL TIMES. That does not mean working at all hours.
• Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client’s best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution.
• Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution.
• Anti-status quo. Not just wishingthings were done differently but taking the appropriate actions to ensure it.
• Communicative. Professional written and oral communication with all parties to a claim.
• And did we mention a sense of humor? Claims are hard enough as it is.

What you’ll do

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Work with the APD team on the handling of property damage claims.
• Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input to continuously develop claims guidelines, best practices, and process improvements.
• Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed.
• Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

Qualifications

• Bachelor’s degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Active insurance adjuster’s license by way of a designated home state, or home state
• Minimum of 5 years of experience concentrated in commercial transportation (interstate trucking) claims adjusting, ideally with:
• Third-party bodily injury, including catastrophic losses
• UM/UIM bodily injury
• Litigation experience
• MCS90 and its state equivalents
• Willing to obtain all licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!