Claims Adjuster - Trucking (APD)

reserv; Atlanta (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid PTO

Family leave

Remote-friendly

Equipment provided

Job summary

Reserv is seeking highly organized Transportation Physical Damage Claims Adjusters to join our remote-first team. You will speak to customers, educate them through the claims process, and manage an inventory of cases to drive timely resolutions.

The role emphasizes empathy, strong communication, problem solving, and collaboration with clients and attorneys. A state license, 5 years commercial TPD claim experience, and a willingness to obtain additional licenses within 60 days are required.

Qualifications

• Bachelor's degree required; otherwise considered with strong qualifications.
• Active adjuster license (resident-state or DHS) and willingness to obtain others.
• Minimum 5 years' experience in commercial transportation claims, ideally interstate.
• Knowledge of state regulations, policy provisions and standard procedures.
• Strong analytical, communication and continuous learning mindset.

Responsibilities

• Provide prompt, courteous customer service to policyholders and claimants by initiating investigations and resolving claims.
• Gather information, explain policy coverage and action steps.
• Manage an inventory of claims, establish reserves and adjust as needed.
• Coordinate repair of damaged vehicles and rental reimbursements.
• Identify subrogation and salvage opportunities and negotiate settlements.
• Ensure compliance with state regulations and SOPs.
• Work with outside investigators, clients and counsel to resolve claims.
• Contribute to ongoing development of guidelines and best practices.

Skills

Customer service

Claims knowledge

Communication

Problem solving

Empathy

Education

Bachelor's degree

Tools

Active adjuster license

Job description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

• We are seeking highly organized and customer-focused Transportation Physical Damage Claims Adjusters to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim.
  The ideal candidate has a willingness and experience to work with all parties attendant to a claim to quickly achieve optimal claim results.

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of being part of a tech-driven claims org.
• Passionate claim professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you action on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

What you'll do

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing
• Minimum of 5 years of experience on commercial transportation claims, ideally interstate tractor trailer, dealing with Third-Party PD/Total Loss
• Willing to obtain all licenses within 45 days, including completing state required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Commercial experience necessary
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!