Claims Adjuster Trainee - North Carolina

National-General; Winston-Salem (NC); On-site; USD 31,000 - 41,000; Full time

Job summary

National General in North Carolina is seeking a Claims Inside Auto Trainee Analyst II to investigate and confirm the facts of loss for automobile accidents. You will determine coverage, liability and damages and adjust and negotiate claims within authority in an in-office role at our Charlotte or Winston-Salem offices.

The ideal candidate is detail-oriented, enjoys investigative work and is passionate about helping others navigate challenging situations. Training starts in August.

Qualifications

• Investigating and verifying the details of automobile accidents.
• Understanding of insurance policies and liability assessment.
• Ability to gather police reports and witness statements.
• Excellent customer service and de-escalation skills.

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages).
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Begins recognizing and identifying body parts of a vehicle and other potential property damage.

Skills

Analytical Decision Making

Auto Insurance Claims

Automobile Accidents

Call Center

Conceptual Thinking

Customer Service

De-Escalation

Detail-Oriented

Drafting Witness Statements

Insurance Industry

Insurance Policies

Investigative Thinking

Logical Thinking

Multitasking

Negotiation

Stress Management

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.Job DescriptionThe Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.** We are seeking motivated individuals to begin a rewarding career in the insurance industry as Claims Adjuster Trainees! In this role, you’ll be responsible for investigating and verifying the details of automobile accidents, including obtaining police reports, collecting witness statements, confirming coverage, and determining liability. The ideal candidates are detail-oriented, enjoy investigative work, and are passionate about helping others navigate challenging situations. This is an in-office position located at either our Charlotte or Winston-Salem, NC offices, with the next training class starting in August. **Key ResponsibilitiesHandles basic investigation regarding most aspects of auto claims (coverage, liability and damages)Identifies customer needs and works to meet those needs using appropriate customer service skillsApplies a basic understanding of systems and technology used within the companyPartners to determine subrogation or fraud potential and how to handleExhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and departmentBegins recognizing and identifying body parts of a vehicle and other potential property damageSupervisory ResponsibilitiesThis job does not have supervisory duties.#LI-LG1SkillsAnalytical Decision Making, Auto Insurance Claims, Automobile Accidents, Call Center, Conceptual Thinking, Customer Service, De-Escalation, Detail-Oriented, Drafting Witness Statements, Insurance Industry, Insurance Policies, Investigative Thinking, Logical Thinking, Multitasking, Negotiation, Stress ManagementCompensationBase compensation offered for this role is $22.84 -$29.57 hourly and is based on experience and qualifications.** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.**Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.Companies & PartnersDirect General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.BenefitsNational General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.