Claims Adjuster Trainee

National-General; Ontario (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

National General Insurance is hiring an Auto Claims Trainee for our Ontario, California office. You will learn to investigate auto claims, verify coverage, assess liability and negotiate within authority.

The role emphasizes hands-on learning in claims handling, customer service, and basic policy understanding, with in-office requirements and licensing considerations for applicants. The position offers structured training and opportunities to grow within the claims wet lab environment.

Qualifications

• Strong analytical thinking to assess auto claims
• Customer-centric mindset to resolve inquiries
• Ability to build and maintain customer relationships

Responsibilities

• Investigate basic auto claims, assess coverage and liability
• Identify customer needs and communicate solutions clearly
• Assist in determining subrogation or fraud potential
• Demonstrate basic understanding of company policies and systems

Skills

Analytical Thinking

Customer Centricity

Customer Relationship Building

Customer Service

Learning Agility

Process Oriented

Results-Oriented

Time Management

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.Job DescriptionNational General Insurance is currently hiring for an auto Telephone Claims Adjuster Trainee. Candidates must be able to work in-office at our Ontario, California location.The Claims Inside Auto Trainee is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.National General Insurance is currently hiring for an Auto Claims Adjuster Trainee. This is an in-office position located in our Ontario, California office.The Claims Auto Trainee is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages, and negotiates claims within authority.Launch your claims career by learning how to investigate, analyze, and make meaningful decisions that help people when it matters most. This trainee role offers hands-on learning and a strong foundation in auto claims.Key ResponsibilitiesHandles basic investigation regarding most aspects of auto claims (coverage, liability and damages)Identifies customer needs and works to meet those needs using appropriate customer service skillsApplies a basic understanding of systems and technology used within the companyPartners to determine subrogation or fraud potential and how to handleExhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and departmentBegins recognizing and identifying body parts of a vehicle and other potential property damageSupervisory ResponsibilitiesThis job does not have supervisory duties.As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.#LI-MV1SkillsAnalytical Thinking, Customer Centricity, Customer Relationship Building, Customer Service, Learning Agility, Process Oriented, Results-Oriented, Time ManagementCompensationBase compensation offered for this role is $22.84/hr - $29.57 and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.), if applicable for the role.Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.Companies & PartnersDirect General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.BenefitsNational General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.