Claims Adjuster Trainee

Progressive; Woburn (MA); Hybrid; USD 60,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Paid time off

Wellness programs

Tuition assistance

Career development

Job summary

Progressive is seeking a claims adjuster trainee in Massachusetts. This hybrid role includes in-office two days weekly and work-from-home the rest, with 12 months of training and ongoing coaching from leaders.

You’ll learn to manage a full case load and develop relationships with customers by phone, receiving in-depth training on property damage and insurance contracts. Position located near Canton, Westborough, or Woburn offices.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum three years of work experience.
• Two years work experience with an associate degree.

Responsibilities

• Determine coverage for claims.
• Determine liability for damages.
• Interview customers, claimants and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers to resolve claims.

Education

Bachelor’s degree

Job description

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within 30 miles of Progressive's Canton, MA, Westborough, MA or Woburn, MA Claims office at 250 Royall St., Canton, MA 02021, 2000 W. Park Dr. #110, Westborough, MA 01581 or 300 Unicorn Park Dr., Woburn, MA 01801

Duties & responsibilities (upon completion of training)

• Determine coverage


• Determine liability (who’s at fault for the damages)


• Interview customers, claimants, and witnesses


• Partner with appraisers/estimators to manage vehicle repairs


• Negotiate with customers and other insurance carriers and resolve claims

Minimum qualifications

• Three years of work experience OR


• Bachelor’s degree OR


• Two years work experience and an associate degree

Schedule:

• Training Schedule: Monday - Friday, 8:30am to 5:30pm


• Work schedule: Monday - Friday, 8:00am to 5:00pm or 9:00am to 6:00pm, based on business need, which we will cover while you're in training.

Location:

250 Royall St., Canton, MA 02021, 2000 W. Park Dr #110, Westborough, MA 01581, or 300 Unicorn Park Dr., Woburn, MA 01801

Compensation

• $59,500 - $63,500/yearly


• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%


• Medical, dental & vision, including free preventative care


• Wellness & mental health programs


• Health care flexible spending accounts, health savings accounts, & life insurance


• Paid time off, including volunteer time off


• Paid & unpaid sick leave where applicable, as well as short & long-term disability


• Parental & family leave; military leave & pay


• Diverse, inclusive & welcoming culture with Employee Resource Groups


• Career development & tuition assistance

This position will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.