Claims Adjuster Trainee

Progressive Insurance; Pennsylvania; Hybrid; USD 54,000 - 58,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Wellness programs

Life insurance

PTO

Job summary

Progressive Insurance is seeking a claims adjuster trainee in a hybrid role for Western PA offices. You will learn to determine coverage, liability, interview claimants, partner with appraisers, and negotiate with carriers.

The training lasts 13 weeks with a set schedule and then ongoing hours, largely in-office with some home work. You must reside within 40 miles of Erie, Monroeville, or Wexford offices; salary during training is hourly with post-training salary of $54,000–$57,500 per year plus

Qualifications

• Minimum Qualifications: Three years of work experience OR Bachelor’s degree OR Two years work experience and an associate degree.

Responsibilities

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Education

Bachelor’s degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

Take the first step to Destination: Progress.

• Erie - 5473 Village Common Dr., Suite 207, Erie, PA 16506

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff - providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within 40 miles of Progressive's Erie, Monroeville, or Wexford claims offices.

Duties & Responsibilities (upon Completion Of Training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule

The training period is 13 weeks in length. For the first three weeks, the schedule will be Monday-Friday, 8:30am-5:30pm. Starting in week four, the schedule will be Monday-Friday, 8am-5pm. After training, the schedule will be Monday-Friday between the hours of 8am-6pm.

Location

Western PA claims offices

• Erie - 5473 Village Common Dr., Suite 207, Erie, PA 16506
• Monroeville - 4350 Northern Pike, Monroeville, PA 15146
• Wexford - 6021 Wallace Rd. Ext., Suite 110, Wexford, PA 15090

Compensation

• Once you complete training (which includes passing any necessary testing requirements), your salary will be $54,000 - $57,500/year. However, during training, you will be paid an hourly rate based on your annual salary.
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

We’ll consider qualified applicants with arrest and conviction records.

Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.