Claims Adjuster Trainee

Progressive Insurance; New York (NY); Hybrid; USD 61,000 - 63,000; Full time

Benefits offered by this job

401(k) match up to 6%

Medical, dental & vision

Wellness programs

Health savings accounts

Paid time off

Sick leave

Parental leave

Career development & tuition

Job summary

Progressive Insurance is seeking a claims adjuster trainee in Williamsville, NY. The role is hybrid, with in-office days chosen by local leadership and flexible remote days for a 12-month period, enabling collaboration and coaching from leaders.

You must reside within 50 miles of the Williamsville office. Responsibilities include determining coverage and liability, interviewing customers and witnesses, coordinating with appraisers, and negotiating with customers and other carriers to resolve

Qualifications

• Three years of work experience or a Bachelor's degree or two years work experience and an associate degree.
• Must reside within 50 miles of Williamsville, NY.
• Hybrid work role with in-office days and remote/flexible days.

Responsibilities

• Determine coverage.
• Determine liability (who’s at fault for the damages).
• Interview customers, claimants, and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers and resolve claims.

Skills

Interviewing

Negotiation

Customer service

Communication

Education

Bachelor's degree

Associate degree

Three years of work experience

Two years work experience + Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within 50 miles of Progressive's Williamsville Claims office at 6400 Main Street, Williamsville, NY 14221.

Duties & Responsibilities (upon Completion Of Training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule

• During training: Monday - Friday, 830am - 530pm
• After training: Monday - Friday, 8am - 5pm or 9am - 6pm, depending on business needs

Location:

Williamsville, NY. Candidate must reside within 50-miles of the Williamsville Claims office located at 6400 Main Street, Williamsville, NY 14221

Compensation

• Once you complete training and pass any necessary testing requirements, your salary will range from $60,500 - $63,000/year, however, during training, you'll be paid hourly based on your annual salary.
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.