Claims Adjuster Trainee

Progressive; North Charleston (SC); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness programs

HSA/Health Savings Account

Life insurance

Paid time off

Parental leave

Tuition assistance

Job summary

Progressive, based in North Charleston, SC, is hiring for a claims role focused on determining coverage and liability, interviewing involved parties, and coordinating with appraisers to manage vehicle repairs.

The position requires licensing exams to adjust claims for Progressive and offers a comprehensive benefits package, with a start date targeted for January or February 2027 and a training schedule Monday–Friday.

Qualifications

• Three years of work experience, or a Bachelor’s degree, or two years work experience and an associate degree.

Responsibilities

• Determine coverage.
• Determine liability (who’s at fault for the damages).
• Interview customers, claimants, and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers and resolve claims.

Skills

Customer service

Communication

Interviewing

Negotiation

Education

Bachelor’s degree

Associate degree + 2 years experience

Job description

Duties & responsibilities(upon completion of training)

• Determine coverage


• Determine liability (who’s at fault for the damages)


• Interview customers, claimants, and witnesses


• Partner with appraisers/estimators to manage vehicle repairs


• Negotiate with customers and other insurance carriers and resolve claims

Minimum Qualifications

• Three years of work experience OR


• Bachelor’s degree OR


• Two years work experience and an associate degree

Schedule

• Start date could be January, 2027 or February, 2027, depending on business need


• During Training: Monday-Friday 9:00am-6:00pm except Claims Ownership class which is Monday-Friday 8:30am-5:30pm for 3 weeks


• After Training: Monday-Friday 9:00am-6:00pm, depending on business need.

Location

You must reside within 60 miles of Progressive's N. Charleston, SC office located at 4130 Faber Place Drive, Suite 202, North Charleston, SC 29405

Licensing

This role requires adjusters to take and pass a licensing exam in order to secure licensing to adjust claims on behalf of Progressive.

Compensation

• $54,000-$57,500/year based on experience and/or an active South Carolina adjuster's license


• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%


• Medical, dental & vision, including free preventative care


• Wellness & mental health programs


• Health care flexible spending accounts, health savings accounts, & life insurance


• Paid time off, including volunteer time off


• Paid & unpaid sick leave where applicable, as well as short & long-term disability


• Parental & family leave; military leave & pay


• Diverse, inclusive & welcoming culture with Employee Resource Groups


• Career development & tuition assistance

Physical Requirements/Working Conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accomodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

Office/Work from Home Office/Emerging Workspace

• Requires the use of typical office equipment (e.g., computers, phones, etc.) whether working from home or in office. Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in-office, individual will work in a typical office environment. If working in an Emerging Workspace, or similar working arrangement, or working from more than one location lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required. High-speed internet access is required if working from a home office, at the employee’s expense unless otherwise required by law.


• May require long periods of sitting.


• May require prolonged repetitive use of the upper extremities.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We'll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.