Claims Adjuster Trainee

Progressive Insurance; North Carolina; Hybrid; USD 54,000 - 58,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision, including

Wellness & mental health programs

Health care flexible spending accounts

Paid time off

Paid & unpaid sick leave

Parental & family leave

Diverse, inclusive & welcoming culture

Career development & tuition

Job summary

Progressive Insurance in North Carolina is seeking a Claims Adjuster Trainee to learn how to help customers after an accident. This hybrid role blends in-office collaboration with remote work, with two in-office days and three work-from-home or office days for 12 months.

During training you will determine coverage and liability, interview customers and witnesses, and coordinate with appraisers to manage repairs. Compensation starts at $54,000–$57,500 per year.

Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Responsibilities

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Skills

Customer interviews

Negotiation

Liability assessment

Communication skills

Education

Bachelor’s degree

Two years work experience and an associate degree

Three years of work experience

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & Responsibilities (upon Completion Of Training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule

• During Training: Monday-Friday 9:00am-6:00pm except Claims Ownership class which is Monday-Friday 8:30am-5:30pm for 3 weeks
• After Training: Monday-Friday 9:00am-6:00pm, depending on business need.

Location

You must reside within 60 miles of Progressive's Asheville, NC office located at 2 Town Square Blvd, Suite 260, Asheville, NC 28803

Licensing

This role requires adjusters to take and pass a licensing exam in order to secure licensing to adjust claims on behalf of Progressive.

Compensation

• $54,000-$57,500/year based on experience and/or an active North Carolina adjuster's license
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical Requirements/Working Conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accomodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

Office/Work from Home Office/Emerging Workspace

• Requires the use of typical office equipment (e.g., computers, phones, etc.) whether working from home or in office. Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in‑office, individual will work in a typical office environment. If working in an Emerging Workspace, or similar working arrangement, or working from more than one location lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required. High-speed internet access is required if working from a home office, at the employee’s expense unless otherwise required by law.
• May require long periods of sitting.
• May require prolonged repetitive use of the upper extremities.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.