Claims Adjuster Trainee

Progressive Insurance; Maryland; On-site; USD 57,000 - 62,000; Full time

Job summary

A forward-thinking company is seeking a claims adjuster trainee to join their dynamic team. In this hybrid role, you will engage with customers over the phone, providing essential support and guidance following accidents. You will receive comprehensive training on property damage and insurance contracts, ensuring you are well-equipped to manage claims efficiently. This position offers a collaborative environment with ongoing coaching from experienced leaders, allowing you to develop your skills and build meaningful relationships. With a strong focus on diversity and inclusion, this is an exciting opportunity for those looking to thrive in the insurance industry.

Benefits

401(k) with company match

Medical, dental & vision insurance

Wellness & mental health programs

Paid time off

Career development & tuition assistance

Qualifications

• 3 years of work experience or a Bachelor's degree required.
• 2 years work experience and an Associate degree also acceptable.

Responsibilities

• Determine coverage and liability for claims.
• Interview customers and negotiate claims resolutions.
• Partner with appraisers to manage vehicle repairs.

Skills

Customer Service

Negotiation

Problem Solving

Communication

Education

Bachelor's Degree

Associate Degree

Job description

Join Forbes’ 2024 Best Employer for Diversity!

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule: Monday-Friday 9am-6pm

Location: Glen Burnie, White Marsh, or Frederick

Compensation

• Once you complete training and pass any necessary testing requirements, your salary range will be $57,500-$61,500/year, however, during training, you’ll be paid hourly based on your annual salary
• Gainshare annual cash incentive program up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer