Claims Adjuster Trainee

Progressive Insurance; Maryland; Hybrid; USD 57,000 - 62,000; Full time

Job summary

An established industry player is seeking a Claims Adjuster Trainee to join their dynamic team. This role offers a unique opportunity to learn the ins and outs of claims adjustment in a supportive hybrid environment. You'll engage with customers primarily over the phone, guiding them through the claims process after accidents. With comprehensive training on property damage and insurance contracts, you'll develop essential skills while working closely with a collaborative team. If you're ready to embark on a rewarding career in insurance, this position is perfect for you!

Benefits

401(k) with company match

Medical, dental & vision insurance

Wellness & mental health programs

Paid time off

Tuition assistance

Qualifications

• Must have three years of relevant work experience or a Bachelor's degree.
• Ability to interview customers and negotiate claims.

Responsibilities

• Determine coverage and liability for claims.
• Interview customers and manage vehicle repairs.
• Negotiate with customers and resolve claims.

Skills

Communication Skills

Negotiation Skills

Problem Solving

Education

Bachelor's Degree

Associate Degree

Job description

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As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff - providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & Responsibilities (upon Completion Of Training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims
  
  

Must-have Qualifications

• Three years of relevant work experience OR
• Bachelor’s degree OR
• Two years relevant work experience and an associate degree
  
  

Schedule: Monday-Friday 9am-6pm

Location: 5295 Westview Dr, Suite 150, Frederick, MD 21703

Compensation

• Once you complete training and pass any necessary testing requirements, your salary range will be $57,500-$61,500/year, however, during training, you’ll be paid hourly based on your annual salary
• Gainshare annual cash incentive program up to 16% of your eligible earnings based on company performance
  
  

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
  
  

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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