Claims Adjuster Trainee

Progressive; Louisville (KY); Hybrid; USD 54,000 - 58,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental & vision

Wellness programs

HSAs/FSAs

Life insurance

Paid time off

Parental & family leave

Volunteer time off

Disability insurance

Tuition assistance

Job summary

Progressive in Louisville, KY is seeking a claims adjuster trainee to learn how to help customers resume driving after an accident. The hybrid role blends in-office and remote work for 12 months with coaching from leaders and collaboration from a supportive team.

Post-training duties include determining coverage, liability, interviewing involved parties, coordinating repairs, and negotiating with carriers to resolve claims. Must live within commuting distance to the Louisville office.

Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Responsibilities

• Determine coverage and liability for claims.
• Interview customers, claimants, and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers to resolve claims.

Skills

Communication skills

Interpersonal skills

Negotiation

Education

Bachelor's degree

Associate degree

Job description

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within a commutable distance to Progressive's Louisville, KY Claims office at 10350 Ormsby Park Place, Suite 401, Louisville, KY 40223.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Training Schedule: Monday - Friday 8:30 AM - 5:30 PM

Onboarding Training Schedule: Monday - Friday 8:00 AM - 5:00 PM

Work Schedule: Monday - Friday 9:00 AM - 6:00 PM

Location: 10350 Ormsby Park Place, Suite 401, Louisville, KY 40517

Compensation

• Once you complete training (which includes passing any necessary testing requirements), your salary will be $54,000 - $57,500.year. However, during training, you will be paid an hourly rate based on your annual salary.
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer